07-16-2017 08:01 PM
07-17-2017 11:02 AM
07-18-2017 02:32 PM
Welcome back to our forums! There are a few terms and conditions of our Shipping Costs & Timing that can sometimes cause confusion, but I’ll be happy to help clear things up for you.
Typically, we offer free 2-day shipping on qualifying items, of orders $35 and up, which would be displayed during check-out. I was able to recreate your order myself, and it looks like one of the games you ordered qualified for free 2-day shipping, and the other qualified for free standard shipping. Using the information you provided upon registering to our forums, it looks like you opted for the 2-day shipping on both games, which is why you were charged shipping on the order.
With that said, I would like to discuss this order with you further, which I will be doing via private message. To view my message, simply click on the orange envelope in the upper right-hand corner of your screen.
Speak to you soon,
|SeanM|Social Media Specialist | Best Buy® Corporate|
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