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New Member
Posts: 3
Registered: ‎10-11-2018
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Cannot Cancel A Pre-order

I pre-ordered a game but I want to cancel it now but I am receiving an error when I try to cancel it.

It says: "We're sorry. We're not able to cancel this item. Please try again."

The order status does not say that it is preparing for shipment so I should be able to cancel this.
New Member
Posts: 3
Registered: ‎10-11-2018

Re: Cannot Cancel A Pre-order

Usually you can cancel a pre-order before it is preparing for shipment so I'd like some help please.
New Member
Posts: 3
Registered: ‎10-11-2018

Re: Cannot Cancel A Pre-order

It has been telling me to try again every time I try to cancel. It's been doing this for 2 days now.

Posts: 2,368
Topics: 17
Kudos: 211
Solutions: 123
Registered: ‎11-29-2016

Re: Cannot Cancel A Pre-order

Greetings User861323,

 

Welcome to our forums.  Most pre-orders can be cancelled five days or more from the release date, so I’m sorry to hear you’ve been unable to get your recent pre-order cancelled.  I’ll be happy to look into the status of your order further, given a few pieces of additional information from you.

 

In order to Cancel Your Order, there’s a few pieces of private information I’ll need from you to review your order.  To gather this information, I’ll need to send you a private message, which you can read by clicking on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you in a bit,

SeanM|Social Media Specialist | Best Buy® Corporate
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