10-11-2018 06:50 AM
Solved! Go to Solution.
Welcome to our forums. Most pre-orders can be cancelled five days or more from the release date, so I’m sorry to hear you’ve been unable to get your recent pre-order cancelled. I’ll be happy to look into the status of your order further, given a few pieces of additional information from you.
In order to Cancel Your Order, there’s a few pieces of private information I’ll need from you to review your order. To gather this information, I’ll need to send you a private message, which you can read by clicking on the orange envelope in the upper right-hand corner of your screen.
Speak to you in a bit,
|SeanM|Social Media Specialist | Best Buy® Corporate|
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