08-12-2017 05:06 PM
08-14-2017 12:04 PM
There have been some great deals recently on mobile phones, and as someone still rocking the old Samsung S4, you can bet I’ve seriously been keeping an eye out for that right one. I didn’t see the one you’re referring to, but I would have probably jumped on it too if I had. I’m sorry to hear things didn’t go according to plan with one of your orders though, particularly if a similar color was readily in stock.
As you may know, we typically can only modify an online order within the first 30 minutes of it being placed. That said, we cannot add or swap out an item to any order. In order for us to exchange one model for another, we would have had to cancel/return the online purchase and place a new order. I apologize if we weren’t able to explain this at the time of your call and for any frustration this system limitation caused, particularly as I understand the sale price is no longer available.
I hope I’ve answered all your questions, but if you should still have some or my reply has generated new ones, please don’t hesitate to let me know. I’ll be happy to help however possible.
|Alexandra|Social Media Specialist | Best Buy® Corporate|
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