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Posts: 1
Registered: ‎03-18-2017

Can I get a replacement for a product where the type was not specified?

So I bought a DVI to VGA adapter:

http://www.bestbuy.com/site/dynex-dvi-to-vga-adapter/7960986.p?skuId=7960986

 

And nowhere did it say that it was a DVI-I adapter, as I need a DVI-D and this will not work in a DVI-D port.

 

Would it be possible to trade this in for a DVI-D adapter?

Posts: 6,231
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Registered: ‎09-29-2008

Re: Can I get a replacement for a product where the type was not specified?

Hello JhonConners,

 

Welcome to our Community. You ask a great question.

 

Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). As long as you have your receipt and meet the requirements or our policy, you should have no issue exchanging the adapter.

 

I hope this helps. Thank you for writing to us.

 

Regards,

John|Social Media Specialist | Best Buy® Corporate
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