Add Product

Search Results:

New Member
Posts: 1
Registered: ‎08-11-2017

Best buy credit card authorization failed



I just got approved for a Best Buy credit card/store card. The agent ont the phone stated that I could place an order immediately, without the physical card, as long as I go to check card status and then link the card to my best buy account, which I did. I then placed an order for a laptop online and under payment method, had this credit card selected (12 month flexible financing) and it has now come back to say authorization failed.


I don't quite understand how a credit card I just got approved for, could fail authorization, especially since I didn't have to enter any of the card details in (The system did this). Very frustrated as I obtained the credit card purely for this purchase

Posts: 481
Topics: 2
Kudos: 315
Solutions: 32
Registered: ‎02-09-2011

Re: Best buy credit card authorization failed

The moderators might be able to tell you precisely why the authorization failed - it could be something didn't match up with what the system has as your billing info, could also be the amount was over your approval amount, could be numerous reasons. You could also call Citibank (the company who actually issues the cards) at 1-888-574-1301 to see if they can give you a reason as to why the purchase was declined.

The moderators for Best Buy usually respond in anywhere from a few hours to a few days as the forum is a first come first serve. Sit tight and they should be able to assist you further!
---Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I can not look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers.---
Posts: 2,594
Topics: 12
Kudos: 175
Solutions: 151
Registered: ‎12-23-2016

Re: Best buy credit card authorization failed

Hello deantyler2504,


Welcome to the Best Buy Community forums. I know how frustrating it can be to have an order canceled and I apologize that you had such a hard time getting your order successfully placed.


Using the information in your post and in your forum registration I was able to look in to your order with us. I’m happy to see that after you posted this thread it looks like you were able to get your order to go through and that you were able to pick up your new laptop. If this isn’t the case, I’d suggest giving us a call at 1-888-BESTBUY (1-888-237-8289) to see if we can assist you in placing the order over the phone.


If that doesn’t work and you still need assistance, please send me a private message, using the link in my signature below, containing your order number for the canceled order and I’ll be happy to see if there’s anything I can do to help you out.


Otherwise, I hope you enjoy your new computer! If you do have any additional questions or concerns, please let me know.


Thank you,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!