08-11-2017 11:16 PM
I just got approved for a Best Buy credit card/store card. The agent ont the phone stated that I could place an order immediately, without the physical card, as long as I go to check card status and then link the card to my best buy account, which I did. I then placed an order for a laptop online and under payment method, had this credit card selected (12 month flexible financing) and it has now come back to say authorization failed.
I don't quite understand how a credit card I just got approved for, could fail authorization, especially since I didn't have to enter any of the card details in (The system did this). Very frustrated as I obtained the credit card purely for this purchase
08-12-2017 02:09 PM
08-14-2017 08:54 AM
Welcome to the Best Buy Community forums. I know how frustrating it can be to have an order canceled and I apologize that you had such a hard time getting your order successfully placed.
Using the information in your post and in your forum registration I was able to look in to your order with us. I’m happy to see that after you posted this thread it looks like you were able to get your order to go through and that you were able to pick up your new laptop. If this isn’t the case, I’d suggest giving us a call at 1-888-BESTBUY (1-888-237-8289) to see if we can assist you in placing the order over the phone.
If that doesn’t work and you still need assistance, please send me a private message, using the link in my signature below, containing your order number for the canceled order and I’ll be happy to see if there’s anything I can do to help you out.
Otherwise, I hope you enjoy your new computer! If you do have any additional questions or concerns, please let me know.
|Kyle R|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!