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New Member
Posts: 2
Registered: ‎03-18-2017

Automatically Cancelling All Purchases



I am a elite plus member and buy consistently from your online store. I recently used a different card which was my mastercard. Due to it being a new card it issued a fraud alert to my cell phone which i did not catch in time. This was 3/16/2017. I contacted my credit card company and took care of everything for the mastercard and cleared up all fraud alerts (there was never any actual fraud, all purchases were mine). No matter which credit card I attempt to use when purchasing from your online store the orders are automatically cancelled.


Please remove the limitations from purchasing online from your store as I have resolved everything on my end.


Please contact me with any further questions as I need this resolved immediately.


Thank you

New Member
Posts: 2
Registered: ‎03-18-2017

Re: Automatically Cancelling All Purchases


Posts: 8,019
Topics: 320
Kudos: 290
Solutions: 335
Registered: ‎09-29-2008

Re: Automatically Cancelling All Purchases

Hello techsales515,


There's nothing more aggravating to me than having an online order cancelled. I was discouraged to read that you'e encountered this situation with your recent orders and I regret any inconvenience to you.


I was unable to locate your cancelled orders using the information you provided when you registered for our Community. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your cancelled order number(s)


To send me a private message, please click the button labeled "Private Message" in my signature below. I look forward to hearing from you.



John|Social Media Specialist | Best Buy® Corporate
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