01-06-2018 06:41 PM
01-13-2018 10:18 AM
Welcome to our community and thank you for writing to us regarding your BestBuy.com account. I am sorry for the delay in responding to your message, we are still working to respond to all of the messages we received this holiday season. I am disheartened to hear that the email address on your account was changed without your permission. I can certainly understand how disconcerting it can be to see that a change was made to your account without your permission. I'm happy to look in to this to see how to best assist you.
Can you please send me a private message with some more information about your account? I will need your:
Correct email address on account
New email address on account (if available)
To send a private message please click the button at the bottom of my post. I look forward to your response so I can help research for you.
|AndrewB|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!