Store Pickup lets you buy items online and pick them up in a store. You avoid shipping and scheduled delivery charges – and you may be able to get your order faster.
You can pick up your order yourself or choose someone else to pick it up. To have your order picked up by someone else, you must select that option during checkout. You'll need to provide the pickup person's name, e-mail address, and phone number. Your pickup person will need to show his/her ID and the order number at the store.
Only you – or the person you've told us will pick up your order – can pick up your items.
Pre-ordered items will be available for pickup on or after their release date.
Some items may not be immediately available for pickup at your local store, but can be shipped to your store from a Best Buy warehouse for free. Ship-to-store items usually arrive at the store within 3 to 7 business days. We'll send you an e-mail when your items are ready for pickup.
Ship to Store excludes music, DVDs, video games and other select items.
Some items like TVs, refrigerators and other major appliances may be available for pickup at one of our local warehouses. If this option is available, you'll see it when you're selecting a store.
At the warehouse, look for a Will Call or Visitor Parking sign. Head inside and someone will be there to help.
If you're picking up a cell phone, mobile device or mobile accessory at one of our big-box stores, pick up your order in the Store Pickup area.
We'll pre-activate your device and provide simple instructions to complete activation. If you need help, we'll guide you to the Mobile Phone department for additional assistance.
For cell phones and devices with plans, the person named on the contract must be present for pickup.
If your product is available at a lower price in the store at the time you pick it up, your original form of payment will be automatically adjusted to reflect the lower price. Some exclusions apply.
To change or cancel a Store Pickup order, call us at 1-888 BEST BUY (1-888-237-8289).
We'll hold your items at the store for 5 days. If you don't pick up your items by then, we'll cancel the order and refund your method of payment.