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Same Day Delivery FAQs

by Social Media Specialist Social Media Specialist on ‎05-04-2016 01:16 PM - edited on ‎05-11-2017 03:19 PM by Social Media Specialist Social Media Specialist (4,258 Views)

Same Day Delivery FAQs

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GENERAL

 

What is Same Day Delivery?

  • Best Buy is offering Same Day Delivery in select areas and ZIP codes. Customers can order online by 3:00 p.m. local time for delivery by 9:00 p.m. the same day. This service is available for both residential and business customers. Same Day orders can only be placed online at BestBuy.com.

How do I place an order for Same Day Delivery?

  • Same Day orders can only be placed online at www.BestBuy.com. Simply select Express Shipping as your level of service. Please note that the Get It By date is set for today.

What is the latest time I can place an order for Same Day Delivery?

  • Same Day orders must be placed online at BestBuy.com by 3:00 p.m. local time.

When can I expect delivery of my Same Day Order?

  • Same Day orders placed by 3:00 p.m. local time will be delivered by 9:00 p.m. local time.

Who will be delivering my Same Day Order?

  • We are excited to offer Same Day delivery through our new partnership with Deliv. Deliv specializes in same-day delivery in select areas across the U.S.
  • Drivers wear black shirts and have a lanyard with ID
  • If you are available, the Deliv driver will ask for a signature for an order on their mobile device

How do I check the status of my Same Day Order?

  • You can check your order status by following these instructions:
    1. Visit the Orders page.
    2. Enter the Order Number (from your order confirmation e-mail), plus the last name and phone number you used to place the order.
    3. Note: If you have an account, you can also access your orders from your Account Overview after you sign in.

How do I track my Same Day Delivery order after it has shipped?

  • You will receive a Shipment Confirmation e-mail containing a link to track your shipment after your order has shipped.
  • Or you can track your order by following these instructions:
    1. Sign in to your account.
    2. Navigate to the Order Status page.
    3. Click on Track this order.
    4. Click on the tracking number in the Status area. This will take you to the Deliv site, where you can see shipping status details.

What if I am not available when the delivery partner arrives?

  • If our delivery partner attempts delivery but you are not available and they cannot find a safe place to leave your order, they may try to contact you at the phone number you provided during checkout. If we are unable to complete delivery, the product will be returned back to the store and you will be refunded the same day or next morning.
  • If a signature is required for your order and delivery is not able to be completed, your order will be returned to the store and you will be refunded the same day or next morning.

Why are some products not available for Same Day Delivery?

  • Most products that are in stock at the store will be available for Same Day Delivery. Some dimension and weight restrictions apply.

What is the cost for Same Day Delivery?

  • Shipping cost is calculated on a per item or per pound basis and is based on the shipping method you select (Standard, Expedited, Express, Saturday). For Same Day delivery, you will select Express Shipping. Your cost will be shown during checkout when you place your order.

I placed a wrong order; can I still cancel my Same Day Order?

  • Yes. You can cancel the order within 30 minutes of submitting the order online. Follow the steps below to cancel your order online:
    1. Sign in to your account.
    2. Navigate to the Order Status page.
    3. Click on the order number and select the items you'd like to cancel.
    4. Or, if you checked out as a guest, go to Check Your Order Status and enter your order information. Click on the order number and select the items you'd like to cancel.
    5. Note: Items cannot be canceled online if they have already been processed for shipping. You are still able to refuse delivery to receive a refund when the product is returned back to store.

CUSTOMER SERVICE

 

Damaged, Defective or Incorrect Items

  • If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to a Best Buy store and we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees.
  • Note: Same Day Orders returned via parcel must be repacked in a corrugated box.

I didn't receive my delivery, now what?

  • Check the tracking link in your shipment confirmation email to see the order status. If product is showing delivered, check around your home to make sure the driver didn't leave the product in a hidden location. If you are still unable to find your product, call 1-888-BEST BUY (1-888-237-8289) for help. Please have your order number ready for faster service.
  • If Deliv was unable to deliver your product, the tracking link will show Returned Back to Sender. The product will be returned back to the store and you will be refunded same day or next morning.

What do I need to know to return an item?

When can I expect my refund?

  • With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item in one of our stores. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at 1-888-BEST BUY (1-888-237-8289) with your order number handy, and we'll be happy to send you a replacement.
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