BestBuy.Com

[CrystalWoW Community Veteran]

Do you have trouble with reading comprehension? I never said you advocated a charge back. I said that a tracking number that shows delivery but the op didn't receive it calls for a tracer so that best buy can sort out what happened and get the situation resolved. Everything you said in your post applied to the tracing of a package process and had absolutely nothing to do with a chargeback which is what Dan was referring to. You are talking about things that apply to a lost package, dan was talking about things that apply to a chargeback. My entire point... Absolutely nothing in my previous post was hostile by any means. Every last word was generic statements and I highly suggest you take your own advice. I wasn't being hostile towards you and your continual assertion that I am being hostile by making a statement that doesn't even address you is getting old, somewhat like your continued misinformation and conspiracy theories! Have a great day! I have told you before, if you don't like what I post or how I post it, simply don't read it and don't respond to it. It is quite easy.

[kevcdawg]

I think ill just call Best buy today. Im not finding my answer here.

Thanks.

[CrystalWoW Community Veteran]

That is the fastest way . A connector will be in contact. They normally take around 3-5 business days and were out for the weekend.

[DanK Best Buy Employee]

I just posted my experience with handling chargebacks from the merchant side (my other business). Your experience may vary, but you are absolutely correct about the claim process *from the shipping carrier's side* -- I would follow that route as you are much more likely to come to a resolution than by filing a claim with your bank.

[Jesse-BBY Community Connector]

Hello kevcdawg-

I hope this finds you doing well and having a great day.

I am sorry to hear you have had difficulty receiving your order.  I can imagine how you must have felt when you checked your order only to find that it shows delivered and the monitor not being there.

I am not seeing where you called in to us at all to file the tracer as the previous posts had suggested you do.  Have you since received the monitor or do you still need assistance with this?

Respectfully,