BestBuy.Com

[kevcdawg]

I recently ordered 23 inch monitor for my computer, and tracking says it was delivered. But I never got it. What should i do? It was "delivered" last thursday.

Thanks

[Ryan-BBY Senior Social Media Specialist]

Hello kevcdawg -

Jesse from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[LiquidTension87]

First step would be to call UPS/ FedEx and inquire about it. You can also verify what address is was shipped to. That way, you can determine if it was shipped to the wrong address or stolen off your porch, ect. Happened to me once, called FedEx the day of and spoke to a rep that said the driver left it by the back door (don't know why, driver would have had to trudge through my yard, not to mention it was a duplex with two back doors). But sure enough it was there. Good luck

[kevcdawg]

Hi again everyone.

i called ups, and they stated it was delieved to my front door on its estimated delivery date. I also have yet to be contacted by anyone at best buy. I still need help.

Thanks

[kevcdawg]

Hi guys. Still have yet to hear from anyone. About to just file a chargeback on my cc if i dont hear from anyone.

Thanks.

[CrystalWoW Community Veteran]

A chargeback on the card won't do you any good. You need to call in and report it lost so best buy can initiate a tracer with ups and figure out what happened to it. This process can take 10 or so days so I would hurry and do it.

[DanK Best Buy Employee]

Correct, a chargeback claim would be denied since the tracking number is "proof" that it was delivered. I would follow the advice above and call 1-888-BESTBUY tomorrow if you haven't already.

[Bob_A]

DanK said:   - 

" ..... a chargeback claim would be denied since the tracking number is "proof" that it was delivered. "  

                                   ___________________________________________________  

That is not entirely correct.

The only acceptable "Proof" of delivery. Would be if the package was actually signed for by the intended recipient. Or, signed for by an authorized representative of the intended recipient.  

If the intended recipient specifically instructed UPS to leave the package on the porch, or wherever. Then the intended recipient is out of luck, if UPS claims that they did leave it on the porch. And then the package somehow disappeared.

However, if UPS was not specifically instructed to leave the package somewhere. And then the driver claims to have left the package outside, without getting a signature. As often happens, because the driver wants to avoid a return trip. And then the package disappears. UPS is responsible for the missing package, and will pay out the insured amount to BBY.

If the package was actually signed for. Then the Online Tracking Info would include the name of the person who signed for it, and the specific location where it was delivered to and signed for. For example: 'Signed for by Mary Smith neighbor Apt 32B'  Having a Tracking Number that claims the package was delivered, without being signed for, does not prove anything.

However, the first step is to inform Best Buy that, regardless of what the Tracking Info says, the package was not actually delivered. Insist on seeing a signature.  

Nothing will happen until Best Buy reports the problem to UPS.  

In my own personal experience. UPS handles such matters quickly and fairly. But the claim MUST originate from the party that shipped the package, in this case Best Buy.  

[CrystalWoW Community Veteran]

Dan said a chargeback would be denied. Not a tracer. All of what you posted applies to the tracer/ lost or stolen package claim. A chargeback would also get denied because the op hasn't talked to Best Buy yet and you are required to try to work with the merchant first.

[Bob_A]

Crystal  -  

I never advocated any attempt at a charge back.  

My post very specifically addressed the incorrect assertion that a Tracking Number was "Proof" of delivery.

Your relentless hostility toward me is very unbecoming, and bores me. It only serves to confirm that you are, what you are. 

I suggest that you find somebody else to argue with.