BestBuy.Com

[still-waiting]

ok now i rarely choose to purchase from bestbuy because of there... service. ive had many past problems with face-to-face sales associates more times than i can recall and now ive broken my own rules and assumed ordering online might be a tad different. at any rate i purchased a ibuypower gaming pc and all thats been done is let it sit around in the warehouse for over the time projected... i would like an answer to when i might expect my pc but im bound to be disapointed......

[Dval]

How long ago did you place the order for the PC?  When ordering online, all orders take a bit of time to go through fraud checks. 

[still-waiting]

I ordered 7 days ago the told me that processing in warehouse would take 3-5 days.

[Dval]

Without being in the stores and having access to the ordering system, there's not much I could tell you from here.  Inventory constraints are always a possibility, but not too likely.  Have there been any other emails sent?  Were you set for a store pick-up or home shipping?

[still-waiting]

there was an email telling me of the processing time by the warehouse (3-5 business days)and that i would be emailed when it is shipped. also i chose home delivery. honestly i would be happy to at the least see a status change by now. im not in a rush but this seems much slower than other online stores ive used in the past.

[calbert]

I would bet this is another case of poor inventory management. Was this computer on sale by any chance?

It would be a safe bet that in another 7 to 10 days you get an email saying the item is on back order.

[Ryan-BBY Senior Social Media Specialist]

Hello still-waiting -

Jesse from our Social Media team, will be reaching out to you regarding your order. Thank you for your continued patience!

[Jesse-BBY Community Connector]

Hello still-waiting-

I hope this finds you doing well and having a great day.  I apologize for the lateness in my response and I appreciate your patience with us.

I was able to locate your order using your email address and I see that you have received this item as of 4/10/12.  I also see that this was shipped out on 4/4/12 and because of the shipping method (ground) it took 6 days to be delivered.  I am not sure why the tracking information wouldn’t have showed this, or why the order status would have still showed this as being in the warehouse, but I am happy to see that you were able to finally get this.

If you have any other questions please don’t hesitate to let us know.

Respectfully,

Jesse