BestBuy.Com

[billyray05]

My first time here and also first purchase from best buy.

I purchased 2 seperate items in 2 seperate orders back on the 19th of Jan and have only received delivery of both items about a week ago now. As far as that is concerned I have had no problems at all. Very happy with the service I received.

My problem is with the price drop 1 week after my purchases. I had been watching the prices of both items and they went from $89.99 to $99.99 plus taxes which I missed out on due to available funds on my behalf. I now see a week later that the price of each item has dropped to $59.99 all prices at plus taxes.

That's a difference of $40.00 each.
My question is, is there anyway I can get a price match on my purchases for the difference now.
I don't know if it matters that these items were an online purchase or that they were a credit card purchase.
I have never come across this problem before as I have always bought my goods from a store in person and also have no idea of how to go about starting the question process. Any ideas or thoughts would be greatly appreciated.

[DanK Best Buy Employee]

Call 1 (888) 237-8289 and they should be able to fix that for you.

[billyray05]

Thank for that reply but i am in Australia, the phone call would cost me more than any refund I might receive. You see, I bought these as gifts and had them delivered directly to my nephews in Washington. Is there an any way I can conclude this via email.

[Jimmienomam]

A community connector might be able to, normal time for them to get back with you is 3-5 days

[billyray05]

Thank you jimmienormam, how do I get in touch with a connector or do they get in touch with me via my post here?
Sorry for the stupid questions but I am new to the forum site.

[DanK Best Buy Employee]

They will respond on this forum.

[billyray05]

Thanks DanK. I like how everybody is so helpful to strangers. Theses not enough of that in the world today. Much appreciated. Ray.

[Mariel-BBY Community Connector]

Hey billyray05-

Justin, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Justin-BBY Community Connector · Accepted solution]

Hi billyray05, 

I just wanted to let you know that I've already taken care of you. I was able to pull up the 2 orders in question and have already applied a $43.60 credit to both orders. You should see that amount reflected back in your account within 3 to 5 business days, or however quickly your bank is able to process the funds. 

Thanks for posting and let me know if you have any other questions by replying to this topic or sending me a private message. 

Sincerely, 

[billyray05]

Thank you Justin. I see the credit reflected back on my order status. I thank you and your team for being so efficient. I have had nothing but great service from my dealings with best buy. With all that said I would also like to thank the other contributors that gave me info to help me along with my queries. Thanks to all, everyone working together makes this a great team. I will be back and and will also encourage my friends to you your services in the future.

Thanks Team, keep up the great service. Ray.