BestBuy.Com

[notunesforme]

I received an iTunes gift card as a gift and when I went to redeem it, I received a message that the code was invalid. I emailed iTunes customer service and they informed me that the card had been purchased from best buy and then canceled. I am totally bummed. Is there some way to get this corrected?

[hockeycanuckjc Trusted Contributor]

Only the original purchaser of the gift card can obtain a resolution to the problem you are describing. But it requires a valid reciept.

Your best bet would be to go to the person who gave it to you and have them pursue this matter.

[notunesforme]

Well that sucks. I'm not even sure who gave it to me. It seems like this happens a lot with iTunes cards that are bought from Best Buy from what I've read. Thanks for your response. I only hope someone from Best Buy responds here.

[hockeycanuckjc Trusted Contributor]

They may reply , and their response may be the same. Unless there is hard proof that there was a purchase of this particular card there may be nothing that can be done.

[Douglas-BBY Community Connector]

Hello notunesforme,

Welcome to the Forums!

I’m sorry to hear that you’ve had trouble using your iTunes card.  I’d like to see what I can do to make sure we’re not bumming you out, but I’m going to need a little more information to prove the gift card was purchased with us so I’ve sent you a private message as a first step to getting this sorted out.  Please ensure you are logged into the forums and check your private messages by clicking the envelope icon in the upper right corner of the page.

[notunesforme]

Doug,

Thanks so much for your reply. I have responded to the private message you sent. Take care.