04-21-2011 12:36 PM
I received an iTunes gift card as a gift and when I went to redeem it, I received a message that the code was invalid. I emailed iTunes customer service and they informed me that the card had been purchased from best buy and then canceled. I am totally bummed. Is there some way to get this corrected?
04-22-2011 07:20 PM
Only the original purchaser of the gift card can obtain a resolution to the problem you are describing. But it requires a valid reciept.
Your best bet would be to go to the person who gave it to you and have them pursue this matter.
04-22-2011 11:47 PM
04-25-2011 01:49 PM
Welcome to the Forums!
I’m sorry to hear that you’ve had trouble using your iTunes card. I’d like to see what I can do to make sure we’re not bumming you out, but I’m going to need a little more information to prove the gift card was purchased with us so I’ve sent you a private message as a first step to getting this sorted out. Please ensure you are logged into the forums and check your private messages by clicking the envelope icon in the upper right corner of the page.