BestBuy.Com

[1missmissy]

I purchased a $50 iTunes gift card on Tuesday 2-2-12 (order # {removed per forum guidelines}) but the code was never sent to the recipent. I have called Best Buy 6 times and have spent over 2 hours on the phone trying to get this issue resolved. I have been bounced back and forth between the so called customer service representatives (and being in this position myself for a large company, I can say this is some of the worst customer service I have ever received!) and no one has been able to help me. At one point I was given a Media Dept Case number ({removed per forum guidelines}) and was told I would be contacted, but that was on 2-3-12 and I have yet to hear from anyone. One representative told me to contact Apple, which I did and they explained clearly that this is a Best Buy issue and not the first time this has happened. I want to know how to get my code, or refunded as I have not received anything. 

[Ryan-BBY Community Connector]

Hello 1missmissy -

Sean from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[1missmissy]

Thank you Ryan, I look forward to hearing from Sean. 

[Sean-BBY Community Connector · Accepted solution]

Hi 1missmissy,

Thanks so much for posting on the forums about how you haven’t seen your iTunes code come into your email yet.  I am so sorry to hear that you spent so much time on the phone trying to get it fixed, but couldn’t get anyone to solve it.

I did look over the order and I did manage to resubmit the email to you.  If you don't see it in about 15-45 minutes, please let me know by sending me a private message via the link in my signature.  Again, I am sorry for this inconvenience and if you have any questions, please let me know.

Thanks,

[1missmissy]

Sean,
Thank you so much for helping me with this! It arrived at its destination.

[pauloamorim]

Hi.

I did not receive my Apple Gift Card either.

My order number is {removed per forum guidelines}

Thanks in advance!

[Sean-BBY Community Connector]

Hi pauloamorim, 

Thanks for reaching out as well about not seeing your iTunes code.  I did receive your private message and replied to it with more details about your order.

Thanks so much!

[jennannwarren]

I am having the same issue.  I have called Best Buy 3 times and emailed once and my issue has not been resolved.  I ordered the gift card over 2 weeks ago and anm getting pretty impatient.  

[Sean-BBY Community Connector]

Hi jennannwarren,

Thanks for reaching out to us as well.  I was able to locate your order from your email address and I did resend out a new email that should have the code.  If you don't see it within 15-45 minutes, please let me know.

Thanks so much,