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triciesp
Posts: 2
Registered: 02-08-2012

iTunes Card Code - Recipient Did Not Receive

[ Edited ]

 

PLEASE URGENTLY CHECK MY ORDER NUMBER {removed per forum guidelines}. RECIPIENT CONFIRMED NON-RECEIPT. 

 

I TRIED CALLING CUSTOMER SERVICE AND SENDING FOLLOW-UPS, BUT ONLY AN AUTOMATED REPLY IS GIVEN.

 

THE EMAIL SHE RECEIVED DID NOT CONTAIN THE ITUNES CODE. KINDLY RESEND IT TO HER (DELIVERY EMAIL ADDRESS INDICATED) OR MY EMAIL ADDRESS AS WE SUSPECT THERE IS AN APP IN HER YAHOO THAT BLOCKS MESSAGES FROM UNKNOWN SENDERS. MY CREDIT CARD HAS BEEN CHARGED ALREADY. THIS IS NOT MY FIRST ORDER, MY EARLIER TRANSACTIONS WENT SMOOTHLY. PLEASE SEND ME PERSONAL UPDATE TO MY REGISTERED EMAIL ADDRESS.  

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Ryan-BBY
Posts: 5,554
Topics: 24
Kudos: 140
Blog Posts: 36
Solutions: 113
Registered: 11-09-2009

Re: iTunes Card Code - Recipient Did Not Receive

Hello triciesp -

Sean from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

Ryan|Community Connector | Best Buy® Corporate
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Sean-BBY
Posts: 842
Topics: 5
Kudos: 52
Solutions: 40
Registered: 07-30-2009

Re: iTunes Card Code - Recipient Did Not Receive

Hi triciesp,

 

I appreciate you taking some time to contact us about how you haven’t seen the iTunes code come into your email since ordering it.  I apologize for any delay or inconvenience that this has been causing you, since it’s been a few days since you placed the order.

 

I took a look at the order and I resubmitted the email out to you.  If you don't see it in about 15-45 minutes, please let me know by sending me a private message via the link in my signature.  Thank you again for reaching out to us and if you have any questions, please let me know.

 

Thanks,

Sean|Community Connector | Best Buy® Corporate
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New Member
triciesp
Posts: 2
Registered: 02-08-2012

Re: iTunes Card Code - Recipient Did Not Receive

Sean, my recipient received the code and was able to redeem. Thanks for your help.
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