10-04-2011 03:06 PM - last edited on 10-04-2011 03:33 PM by Dorothy-BBY
There has been a credit of $149.38 applied to my order as of today 10/4/2011, for an item (the wrong popcorn machine) that was returned to BestBuy.com and recieved by NACY on 9/14/2011 as well as the second item (the second wrong popcorn machine that I never recieved) that was returned to BestBuy.com and recieved by LANNING on 9/20/2011.
I would like to know when I will recieve the amount of $149.38 applied to the reissued gift card (that I did not want or ask for because I still had the gift card that was used in the purchase) that was sent without my returned amount.
Solved! Go to Solution.
10-05-2011 07:42 AM
10-05-2011 06:13 PM
Well, what do you know! Today my daughter, in all her 17 years of wisdom, decided to check the balance of the old card that we were told was no longer valid or could be reloaded. And lo and behold it has my $149.38. No thanks to any of the BB.com customer unservice reps. Unbelievable!!!
10-11-2011 11:18 AM
I am so sorry to hear of this experience. From the sounds of we failed on every level of service and that is deplorable. I know we are better than that and this is not a typical experience with our company. I can imagine how frustrated I would be if I was in your shoes, and honestly I am glad I wasn’t!
I am happy to know that at least one of our reps provided you with the level of service you expect from us, and wish that all avenues would have left you feeling that way. I am also glad to know that you have received the refund back to the gift card you had used.
I have thoroughly documented this experience and reported back to the various business teams to ensure your voice was heard. I really do apologize for all of the hoop jumping you went through to get your refund, and sincerely hope that if/when you give us another chance, that the experience exceeds your expectations. If for whatever reason it does not, please don’t hesitate to let us know.