This is par for the course. When the package I recieved was wrong I spoke to Robert, on or around the 1st of September, he told me someone would call me back but he closed my case instead.
The next person I spoke to opened a new case and returned my shipping charges and said she would send my return label for the first package and have the correct package sent.
While I was tracking the second package I learned the weight was wrong so I call BB again, the woman I spoke to told me that I would need to wait until the package arrives, inspect it to insure it was wrong and she would make sure the I recieved an extra return lable. I asked the person on the phone 'When can I expect the refund to my gift card'. I was told when both packages are recieved by BB they I will recieve my refund.
On the 13th of Sept I recieved 2 return lables but not the second package. At this time I sent back the first package and continued to track my second package, The second package never made it to me, it was intercepted by UPS (not by my request, even though that is what the tracking notes say) on the day it was scheduled to arrive, and returned without my inspection, eventually the UPS notes say that it was damaged in shippment and returned to sender. I have the documentation showing this.
In the mean time my first package was recieved by BB.com, I also have the UPS documentation showing that it was recieved and signed for. I called BB again to check the status of my refund. While I was on hold, the call was disconnected. I called back, was trasferred to BB.com who then trasferred me to a sales person named Toni (sweet girl) I explained to Toni what just happened so she stayed on the line with me to make sure I was connected to the correct place, and we were connected to an automated recording that stated if I had a question about return policies I needed to read your disclaimer online. Toni called customer service again, with me on the line, we eventually spoke to Kim. With Toni on the line Kim told me that I had been sent a replacement gift card, I told Kim that I still had the original gift card used in the purchase and did not want or need a replacement gift card (I was waiting on another unrelated return to the same gift card) and mentioned that I was not happy and hoped that all the money would be on the new gift card, otherwise I was going to have an issue. She also said that there was nothing she could do because the card had already been issued, This was not true because i learned through emails stating the time and date of the reissue that SHE issued the new card against my wishes. This call cost me almost an hour of my(and Toni's) time. (I would like to mention that Toni went above and beyond her sales duties to help me, unlike the customer service ppl who just gave me the run around)
When the email expaining the new gift card arrived my refund was not on it. I called BB again, and spoke to Gretchen, after explaining my problem she was confused and asked me to officially request to speak to a supervisor, I did then waited 40 mins with Gretchen on the line for a supervisor. Finally spoke to Cory, who could not help me. He said that he did not have the power to issue me a credit or refund because the card was a 'reissued card' and could not be reissued again and that I should wait until the card arrives because my refund might be added during transit. I told Cory I was not happy and I would be calling back when I did not recieve my refund. This call cost me over an hour of my time.
On October 4th I recieved the reissued gift card and lo and behold I still have not recieved my refund. I called again trasfered to BB.com and the first call was immediatly disconnected. I called back, transfered to BB.com started speaking to Miguel and then was disconncted, I called BB.com, I spoke to Melanie and asked for a supervisor and waited 30 mins and spent the remaining time on the phone with Bart insisting that this issue needed to be resolved today because my wait thus far was unreasonable, by the end of the conversation Bart issued a credit to my order, but I am still out $149.38.
I am now on this forum hoping for some help. So far I have not even recieved even a simple response, even though dorothy felt a need to edit my post.
This is the worst onlne experiance I have ever had. And would advise all my friends and family and anyone reading this to NEVER order through BB.com.
??I wonder this means you are reviewing my case and will get back to me soon??
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