BestBuy.Com

[manunamdev1]

just wanted to share my bad experience with bestbuy customer service.
I visited to Union Square, 14th ST, New york branch to return my laptop which I purchase just day before yesterday since this laptop had some hardware issue. It took more than 1 hr to return it. Customer service was so poor and horrible.  Customer service man  ( I think name was Tyriere ) was not accepting my Indian passport as ID proof which was obviously valid. He was so rude in talking. He was saying it should be just US VISA. After many arguments, he accepted it but in very rude manner. He told, he will not accept again this passport in future.
Really very bad and Horrible service I faced today from Best Buy.

[APR28]

Best Buy and New York City together is a terrible combo.

[Ryan-BBY Community Connector]

Hello manunamdev1 -

Melissa from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[manunamdev1]

Thanks.

[Melissa-BBY Community Connector]

Hello manunamdev1,

I apologize for the delay in responding to your recent post. It was disappointing to see that you had such a difficult time trying to return the laptop that you had purchased. One hour is certainly longer than expected to complete what should have been a simple process.

It is disappointing to see that the customer service representative you worked with had denied your using your passport as a valid form of ID, as this should not have been the case. Per our return policy, it does list a passport as an acceptable form of ID to be presented at the time of return. I will be sure to forward your experience to the management of the Union Square store so they can ensure that their team is fully aware of the allowable photo IDs.

I am glad to see that they were ultimately willing to provide the return, though it should never have been so difficult. If you do ever have any additional questions or concerns regarding this or anything else, please don’t hesitate to let us know.

Sincerely,

[jlittlelo]

I ordered a TV from bestbuy.com. Put my roommates name on it as a pick up person to pick it up from the store. We found out it wouldnt fit in his car, so I called 888-BESTBUY to change the name of the pick up person. When I called to do that, the lady (who was VERY rude) didn't inform me that they would be cancelling my original reservation and rebooking with the new pick up person. So essentially I was charged twice for the TV because the refund didn't go back into my account for a week. The 2nd charged declined because I couldn't afford 2 TVs. After about 11 phone calls to 888-/BESTBUY, I was transferred to probably 30 different people, hung up on about 10 times, and got NO WHERE. I FINALLY (after calling all day) got through to a manager that offered to contact my bank to speed up the process. In the end, I got the transaction to go through and got a $75 gift card (I think. I haven't received it yet and I was lied to quite a few times so who knows). However NOW (1 week later) my TV has been charged to my account and the store is "checking on availability". However, when I go through the process to purchase the same exact TV, it says it is AVAILABLE in the store immediately.

Worst customer service I have ever received. There is absolutely no communication between departments. No notes were made in my reservation and no one ever knew my situation. They are not even capable of transferring calls between departments. I will never buy from Best Buy.com again because I feel that they DO NOT deserve my business.

I work in customer service myself and was shocked at how awful I was treated.