BestBuy.Com

[randysmithcrs]

I bought this on line Nov. should have been picked up Wed. 14 Dec. got backorder notice 13th no other info. My lady is leaving for her folks house tomorrow. East cost, zip 29464  it is a christmas gift for her parents. I need to have it picked up there now that it is not avaible here. Called twice people on the phone were nice but no info. I know "stuff" happnes but this is a big purches for her, teacher and money in tight and first christmas with parents in 10 years. I need to make somthing happen for her. Please advise.

Very close to this one;

Gateway Laptop / Intel® Core™ i3 Processor / 15.6" Display / 4GB Memory - Satin Black

Model: NV55C56U | SKU: 3556095

This laptop features a 15.6" high-definition widescreen display with Ultrabright technology for vivid images. Built-in wireless networking lets you connect to the Internet without wires.Windows 7 Home Premium installed Learn more.Learn more about Intel® processors. Information provided by Intel.

 4.1 Read reviews (20)

Sale: $329.99

[Ryan-BBY Senior Social Media Specialist]

Hello randysmithcrs -

Aaron from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[randysmithcrs]

... hello, my name is Cara and I am the actual buyer of this laptop.  I bought it for my parents who live in Chaleston, SC.  I was picking it up where I live to bring it to them for Christmas.  Since that is not going to happen I must now change the pick up location to any one of the three Best Buys in Charleston, SC.  How do I go about getting this taken care of?  Is there even the slightest hint of a prayer that I can get this in time for Christmas.  I'm Sure this is frustrating for Best Buy also but seriously the selling of this item was very wrong since it did not say it was back ordered when I ordered it.

Small Smiles,

Cara  Galante

[valerie412]

Cara, I hate to be the bearer of bad news, but you're not going to get this laptop before Christmas. They're backordered and not available for store pickup. Best Buy will only string you along and pretend to help, so I'd suggest canceling your order and finding a replacement gift. I know you're not going to be able to get a deal that good in time for Chrismas (I know because I bought the exact same laptop!) but Best Buy just isn't going to deliver on this one. Sorry... I hope you have a good Christmas anyway!

[valerie412]

(BTW, emailing the social media team email address above will only result in an offer to cancel your order plus a $25 gift card.)

[Aaron-BBY Community Connector]

Hello randysmithcrs,

An ETA isn’t currently available for when your order will ship, so I cannot guarantee that you will receive it in time for the upcoming holiday weekend. Our support team is looking into the situation though and we hope to have a resolution soon.  If you do not wish to cancel your order, I’d encourage you to keep an eye on your e-mail over the next few days for updates.

Thank you for your patience.

[Zigmund]

Arron, according to your own people i talked to this afternoon, it's no longer carried and will not be available.  Stop giving people false hope.  It's never going to getr there.

[valerie412]

Yeah, I've also heard of promises for a DIFFERENT item as a replacement, but "not until Christmas day." I hope you have all canceled your orders and found your replacements somewhere that isn't Best Buy!

[randysmithcrs]

Wednesday, December 21, 2011 11:01 AM

Thank you for your interest in Gateway laptop (sku 3520329) on BestBuy.com.  Your order is currently on backorder; and unfortunately, we will not be receiving more product.  As a result your order will be canceled. We are sorry for this and apologize for any inconvenience this may have caused. We hope you will visit Bestbuy.com to find an alternative product.