BestBuy.Com

[fredlucille]

I heard over the weekend, Best Buy was closing some stores; well you can start with store:

FORUM TX Store 181
8210 Agora Pkwy
Selma, TX  78154

On Friday March 30 around 6:30pm, My Wife, a family friend and I, went to Best Buy to purchase a tablet. While there we settled on a Kindle Fire. I would say about 10-15 min passed waiting for assistance from a customer service rep. Can’t state exactly how many customer service reps were available, but the computer section was not undated with customers. We kept busy, looking at other products. Finally a customer service rep came over and enquired if we needed assistance. We responded that we were interested in the Kindle Fire and needed more information. As she started to assist us, she was called away, by a gentleman whom I assumed was assisting another customer(s). She stated to the gentleman, that she was assisting us, he in turn told her she needed to assist his customer 1st. At this point we left Best Buy. We bought

 the Kindle Fire and some movies (all of which could have been purchased at Best Buy) at Target, we spent $300+. I’m glad Best Buy is in a financial state they can afford to lose revenue and customers.

So far this year between my wife and me, we have spent some were in the area of $2000 (TV, Computer, Printer, movies and gift cards) in Best Buy, and in the past have had no real issue to speak of.  

If this is the service that Best Buy is giving, WE DO have Wal-Mart, Sears, Target, Office Depot/Max and even Radio Shack

[bajarider]

i remember when Radio Shack used to be relevant. With tons of customers and not a large sales staff I am used to this at most stores. At Walmart try getting an answer on any product 😢 With most consumers penny pinching and not a huge markup on electronics it is hard to hire a large sales staff. My local store in San Diego treats me pretty good and most people have worked there for a long time. Some stores are hit and miss.

[Mariel-BBY Retired: Community Connector]

Hello fredlucille -

Doug, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Douglas-BBY Community Connector]

Hello fredlucille,

Thank you for posting here on Best Buy Unboxed.

I apologize up front that you had so much trouble getting assistance at our Selma store.  Our associates are staffed to make sure that you get the help you need while shopping and it sounds like we seriously missed the boat this time around.

I’m disappointed that we lost your business, but I appreciate your honest feedback. We don’t always know exactly what the problem is unless you step out and tell us. I hope that we have the chance to have you in to shop again. Please don’t hesitate to let us know if you have any other questions or concerns in the meantime.

Regards,