02-23-2011 04:30 PM
There is seriously nothing that Best Buy can do to get me to buy from them.
I'd rather go without electronics then buy from this store.
It was just a disgusting display of disrespect for very loyal customers up until this event happened.
It didn't even happen to me personally. It happened to my parents. The customer service reps from Best Buy called my parents LIARS for something THEY DID.
My parents spent 3 weeks, taking off from work, to solve what had happened.
This is what happened:
They are on the Best Buy credit card, and pay $100 dollars a month, they lost their card and I guess couldn't log into the account (I'm not entirely sure), so they went to cancel the account, make a new account, and transfer their credit over to the new account, then pay the bill they had for that month.
They did all of this, but the people at Best Buy put the charge on the old account, thus the bill really didn't get paid, even though money was drawn out of my parents account.
That's it, my parents had the sufficient evidence that the bill had been paid, everything, it SHOULD have been resolved pretty easily.
And instead of Best Buy owning up to the mistake, they called my parents liars. They was NO apologies, no retribution (besides taking off the $100 from the amount my parents owed) for time lost from work, nothing. And they're STILL calling us to ask why we are no longer going to buy from them.
03-04-2011 01:19 PM
Thank you for taking the time to share your concerns with us and I am very sorry for any misunderstanding that may have taken place. Please allow me to assure you that it is our goal to provide the best customer service possible at all times, and the situation you described is in no way indicative of the type of experience we hope to provide to our customers at all times.
Therefore, if you would please have your parents contact me directly I would be happy to look into this matter further on their behalf to see how we may be able to help. Please note, however, that your parents will need to create an account in our forum, and then send me a private message with their names, phone number and address as they appear in their account in order for me to assist.
if there is anything further I can do to help make sure you have much better
experiences with us in the future as well, please don’t hesitate to let me
Thanks again and have a great weekend,
|Sarah|Community Connector | Best Buy® Corporate|