03-30-2012 09:13 AM
03-30-2012 11:05 PM
Thank you. I appreciate your post, I really do. Please don’t read sarcasm into that statement (it comes later). It is not sarcasm in any way, let me explain. I am an angry, bitter, irritated former customer of Best Buy that serves as a mouthpiece to everyone (and I do mean everyone) I know or come across that is in the market for electronics. I work in another field as a technician and those I work around ask for, and respect my opinion when it comes to, equipment function, features, build, brand and where to purchase. I source tens of thousands of dollars worth of high end computers and electronics for the entity for which I work on a monthly basis. I emphatically demonstrate the need to avoid doing any business with BestBuy in all situations. When I explain the situation that I had, and offer other vendor alternatives they always go with my suggestions. That will not change in the near future.
I respect the fact that you guys have admitted that there was a large series of errors that lead to my incredible dissatisfaction. It is true that there is nothing that you (or Best Buy) could have stated or posted to remedy my situation. It was a critical, unrecoverable failure for my willingness to continue my relationship with the company. My posts will continue to serve as a (very popular) rant against the company.
I respect those that post on the forums to help solve basic problems for customers that may not have issues such as mine. Unfortunately I have seen some supers post things that are slightly inflammatory, but luckily it’s not frequent. I was not visited by any BestBuy apologists, or it would have incited me further. Unfortunately the situation and the way it was handled mad me so angry that I wanted blood. Lucky no one poked me with that provocative stick.
Thanks for your post, I try to respect all opinions and positions, though mine remains the same.
By the way, I do laundry and I iron all of my uniforms and clothes, but I’m a guy - Just so we are clear.
03-30-2012 11:19 PM
"to be honest it would be very bad for the U.S. economy if any company as large as Best Buy went out of business" -
This had me laughing. In honesty I too told them that I hoped they would shut down completely.
I haven't shopped at Best Buy for quite awhile now, and like you (and everyone else with similiar customer service problems) have dettered friends/family/passerbys to stray away from buying at their store. It is actually because of that exact article that you posted about the Best Buys shutting down that I am back on these forums, reading over new cases of how Best Buy has screwed their customers.
After reading through the months of problems you have encountered I am sorry to see that you have fallen prey to this poor customer service. Its funny how ALOT OF US would have been saved of this fate if we had joined the community forums long before now.
04-01-2012 07:00 PM
04-04-2012 01:41 PM
They are about to get everything they deserve and then some for their arrogance. My only gripe is that I know the BOD and executive level staff will suck it dry before the end:
Nothing to see here right BBY?
04-10-2012 07:36 PM
I love it when the defenders / white knights and the skeptical of the critical say; "Show me the numbers" and BAM, there they are! This little nugget of information warms my BestBuy hating heart. I view this as the wheels starting to get shaky and the rust starting to show on the cart that is picking up speed as it begins spiraling out of control on the downward ride to box store oblivion. After my experience with this store, it makes me extremely happy and it could not happen to a better retailer.
Here is a great little story that was on the front page of CNN today that further added to the beginning of a wonderful week of Best By fail: Best Buy CEO steps down following 'personal conduct' probe
that story was preceded by this one: Best Buy doesn't live up to its name and struggling
The comments are golden, and run in the same direction as mine.
I think the company was run just like other things this guy was doing: Shady as (Blank). I hope that consumers start to pick up the scent of massive failure and abandon the idea that this retailer is worth their time and money. Let this place burn in flames and smolder into smoking ashes of retail failure. Unfortunately it's just not happening fast enough.