08-21-2009 04:23 PM
I recently received my order of a home theatre system that was supposed to include an Ipod docking station. The Ipod docking station was not in the package and I have yet to receive it. We already paid for the product and have called customer service numerous times. Each time I call they say that we will be contacted within 3-5 days. After 3-5 days we called again. Again I was told to wait. After this happened for 2 weeks I have still yet to talk to anyone or receive what I ordered. Again after I called today they updated my case number and said to wait another how many days. I highly doubt that I will get anywhere talking with customer service considering they told me that a supervisor would contact me and tell me what would happen. I know that we will never do business with here again.
08-24-2009 01:44 PM
08-25-2009 06:08 PM
I’m sorry to hear about your recent online purchase difficulties! Although I do not know why no new information would be available regarding your order after 1-2 weeks, I apologize if you found this to be the case. I would be equally disappointed in a similar situation.
I would like to gather some additional information from you, so please keep an eye on your private messages (the letter icon in the upper right-hand corner of the page) for further communication.