BestBuy.Com

[courtneyg]

I recently received my order of a home theatre system that was supposed to include an Ipod docking station.  The Ipod docking station was not in the package and I have yet to receive it.  We already paid for the product and have called customer service numerous times.  Each time I call they say that we will be contacted within 3-5 days.  After 3-5 days we called again.  Again I was told to wait.  After this happened for 2 weeks I have still yet to talk to anyone or receive what I ordered.  Again after I called today they updated my case number and said to wait another how many days.  I highly doubt that I will get anywhere talking with customer service considering they told me that a supervisor would contact me and tell me what would happen.  I know that we will never do business with here again.

[Elizabeth-BBY Community Supervisor]

Hi courtneyg,

Aaron, one of our Community Connectors, will be looking into this and following up with you in the next few business days.

Thanks for your continued patience,

[Aaron-BBY Community Connector]

Hey courtneyg,

I’m sorry to hear about your recent online purchase difficulties!  Although I do not know why no new information would be available regarding your order after 1-2 weeks, I apologize if you found this to be the case.  I would be equally disappointed in a similar situation.

I would like to gather some additional information from you, so please keep an eye on your private messages (the letter icon in the upper right-hand corner of the page) for further communication.