BestBuy.Com

[hojin222]

I ordered a Samung Galaxy Tab on Nov. 27th at Bestbuy.com since I could not purchase one in a local store.

I received a confirmation mail with estimated arrival date 12/03/10-12/09/10. So I checked the order status two or three times a day but it still says "In process". I called the customer service four times with wating 20~30 minutes every time and I was told this Monday "the carrier has been changed, your item will be shipped soon and will be arrived before 12/09/10".

Today is 12/09/10 and it is still in process.

Please tell me When I can get my item?  

I am a royal customer (Premier Silver member) of Bestbuy and I used to like Bestbuy's marketing and customer service, but I am totally disappointed by Bestbuy service. I just want to know when I can get my tablet PC.

[hojin222]

Order Status stays In Process all the way

11/27: Ordered Samsung Galaxy Tab, Estimated delivery date 12/4  ~ 12/9

12/1: Called Customer Service - "Your item will be shipped within 24 hours."

12/4: Called Customer Service - "Your item is picked by a carrier. Your item will be shipped within 24 hours."

12/6: Called Customer Service - "The carrier has been changed from USPS to UPS. Your item should be delivered by the estimated delivery date."

12/9: The item was not delivered. The Online Order Status: In Process.

Great Customer Service. Thank you, Bestbuy!!

[hojin222]

11/27: Ordered Samsung Galaxy Tab, Estimated delivery date 12/4  ~ 12/9

12/1: Called Customer Service - "Your item will be shipped within 24 hours."

12/4: Called Customer Service - "Your item is picked by a carrier. Your item will be shipped within 24 hours."

12/6: Called Customer Service - "The carrier has been changed from USPS to UPS. Your item should be delivered by the estimated delivery date."

12/9: The item was not delivered. The Online Order Status: In Process.

12/10: Called Customer Service - "Your item is in a special order, so estimated delivery date is changed to 12/14~12/23.

12/14: The item was not delivered. The Online Order Status: In Process.

Great Customer Service. Thank you, Bestbuy!!

[Dorothy-BBY Community Supervisor]

Good afternoon hojin222 -

Karina, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your patience!

[Karina-BBY Community Connector]

Hello hojin22,

I sincerely apologized for the delayed in my reply.

I am currently looking into the status of your order; I currently have verified that it’s with UPS since 12/06/10 with the status of Billing Information Received.

I am currently speaking with our admin team to see how we can get this product in a timely manner.

Thank you so much for your patience.

[hojin222]

11/27: Ordered Samsung Galaxy Tab, Estimated delivery date 12/4 ~ 12/9

12/1: Called Customer Service - "Your item will be shipped within 24 hours."

12/4: Called Customer Service - "Your item is picked by a carrier. Your item will be shipped within 24 hours."
......
12/6: Called Customer Service - "The carrier has been changed from USPS to UPS. Your item should be delivered by the estimated delivery date."

12/9: The item was not delivered. The Online Order Status: In Process.

12/10: Called Customer Service - "Your item is in a special order, so estimated delivery date is changed to 12/14~12/23.

12/16: Online status - Your item was shipped on 12/6/10 by UPS.
12/16: Called UPS - Your item was labeled but not picked from the store yet.

12/17: Called Customer Service - Your item will be shipped within 24 hours.

12/18: Online status - The Online Order Status: In Process.

Great Customer Service. Thank you, Bestbuy!!

[Karina-BBY Community Connector]

Hojin222,

I understand that this was not a very pleasant experience with Best Buy®. For some odd reason your order was not able to get modified to get a delivery processed. As of the 18^th of December, Best Buy® has processed a refund.

For more information I have sent you a Private message with additional details. To view your private messages, log into the forum and then select the envelope icon.

Thank you once again for your patience, and I apologize for the inconvenience.

Happy Holidays,

[hojin222]

No, you guys did not refund!! Check order my status one more time.

You guys said "The Bestbuy will reship my item on Dec. 18th", but you never did!!. 

[Karina-BBY Community Connector]

Again hojin222,3

Please read the private message that I have sent you.

Thank you,