01-04-2012 04:02 AM
So, I ordered a 16GB Blackberry Playbook on the 12/27/11. When I made the order, there was still plenty of stock in the stores near the ZIP 78526 (where I want my order shipped).
At first it took nearly 3 days to tell me that my order had been backordered and if I wanted to wait or cancell my order. So I decided to go and cancell it and order the Playbook somewhere else (at that time it was already too late and only shopblackberry.com had them). But then, surprise! the order was again in process and I could'nt cancel it as the option was grayed out. Well yesterday I got another email stating that my order was again backordered and that again I had the option to cancel the order. That would be allright... if I could get the playbook at $200 somewhere else, the playbook is already back at $500. Now I'm stuck with Best Buy.
So I decided to wait, yet again, for the order to complete, but just a few moments ago I got yet another email stating that there was a problem with my payment... seriously??? Now?? A week later? at 3 am?! What's going on here?? It also stated that I should communicate with you at the toll free number ASAP as my order could get cancelled. I did and that was totally useless as the lady said to me that customer service for online orders wasn't open untill 6 am. So the final question is, whatfor do you have the 24/7 free number if it isn't for online support?
I'm planning a year long trip, and I was looking forward to having a playbook by my side, now I just hope I get in time for my trip.
I'm pretty dissapointed with BestBuy's online service.
When I'm i going to receive my order? What's wrong with my payment?
This tablet features BlackBerry e-mail, calendar, BBM, tasks, documents and more along with a 7" LCD touch-screen display for easy navigation of features. The 16GB internal memory offers ample space for media storage. Business customer? If you need 10 or more BlackBerry PlayBook tablets, order by calling Best Buy for Business at 1-866-515-6713 (Monday–Friday, 8 a.m.–6:30 p.m. CT) or visit www.bbfb.com. Watch a video overview of BlackBerry OS .
01-05-2012 04:18 PM
So after the dissaster I cancelled my order and went to amazon and bought it, a little more expensive (30 usd) but I KNOW that amazon won't let me down. The order process is pretty smooth, simple and effective.
Pretty disappointing buying experience at bestbuy.com
I'm NEVER going to order anything online again at bby.
ps. after several attempts to charge the playbook to my credit card, credit it back, and charge it again my bank blocked my credit card account, so not only bby.com messed up with my time but also with my credit card. NOT recommending it EVER
01-05-2012 06:37 PM
01-11-2012 03:37 PM
I was disappointed to hear about the experience you had trying to get the BlackBerry Playbook. I know that I would be just as frustrated if I had multiple issues where the order was going from processing to back order.
I had a chance to look into your order and did notice that it was fully cancelled and any charges you saw on your account should have been removed. I apologize that this delay is what caused you to cancel the order. When I looked into the order, the only issue with billing that I saw was that the authorization had originally fallen off and a new authorization was charged. It is possible that when the second authorization was charged, there might have been a conflict with the billing. It certainly seems strange that an authorization would affect the credit card itself, which I am sorry for.
Regardless of that, I am sorry for this experience. I know that you purchased it elsewhere and I am sorry that we were unable to fulfill this order in a timely fashion for you. I appreciate your feedback regarding this issue and if you have any other questions that I can try to help with, please let me know.