BestBuy.Com

[nibs75]

So I am trying to purachase an Optoma HD20 projector for my home theater. I have a Bestbuy card backed by Chase bank, as I used to be a CC customer and was given that when CC closed down. I've used it a couple of times in the store, and knew I could not use it online. However, I did expect that if I wanted to purchase an item that Bestbuy sells, but is only available online the store would help me out with that. Today I visited one of the local BB stores and was told I was out of luck. The Manager did offer to sell me a gift card for the price of the projector, then I could go online and purchase it myself. Major problem with that is that there is currently a 36 month no interest deal on home theater purchases over $999 at BB, which I do not get for purchasing a gift card... So then the Manager said she would do no interest for 18 months on that deal.. Again. what? why? Best buy sells the projector, I would like to purchase it with my best buy card. I will be spending over $1000, and they don't even want to try and help me find a way? I will say that one of the customer serverice associates was very frinedly and tried to be as helpful as possible!

So now what do I do? Just buy it elswhere..? It sounds like Best buy . com cannot help in any way, the store cannot help.. I know it's supposed to be Chase that has messed things up or is somehow holding up the use of the BestBuy credit card on bestbuy.com, but how am I suppose to be able to purchase the projector from this store, which has it, but cannot seem to find a way to sell it to me on the store credit card?

Wait! Looking back at the 36 month no interest offer, that says with HSBC. So does that mean that I would not get that deal with my BestBuy card? Perhaps I should go take the manger up on the 18 months no interest deal...

[nibs75]

Problem solved. Purchased elsewhere for less..

[Nokia]

You are correct. Chase is the one handling the cards, and they are the reason why they cannot be used online. You are also correct in stating that the financing promo would only apply to cards issued by HSBC.

[Sarah-BBY Retired: Community Connector]

Hi nibs75,

First, please allow me to begin by saying that I am very sorry I was unable to try and help with this sooner, but I am happy to hear that you have since been able to make a purchase that you are happy with!

It is accurate that as your now Best Buy® credit card account is administered by Chase (our third party partner) only they have direct access to or influence over their records, policies or procedures.  However, I was able to forward this information to Chase on your behalf, and you should have since received a response from them explaining their position on the matter.

Therefore, if there is anything further I can do to assist you at this time, please feel welcome to let me know.

Thank you for your feedback and have a great day!