BestBuy.Com

[shagans]

I chose to submit an email to customer service and received no reply. Basically I went to best buy and paid cash for a lap top I was told had what it doesn't. I told the associate I wanted the laptop to have wireless N on it and instead of checking he reassured me it did. The other computer I was looking at had it and because he suggested I got the HP dv4 saying the wireless n was included I purchased it. Then I get home to try to connect to the internet and it does NOT have wireless N and in order for me to have that I have to go back and spend another 50 dollars for the USB piece that will take up one of the only 2 USB ports. If the associate told me it has it I don't feel I should have to pay another 50 dollars for the stores mistake. I thought best buy had well trained employees but apparently I was wrong and after I just spent $875 at the store im very upset.

[shagans]

whats worse is i call to talk to the manager and all the phone does is ring and ring and when someone finally answers i get hung up on.

[Nokia]

Why don't you exchange it for the one that has it?

[shagans]

and pay extra for their mistake? plus a restocking fee i dont think so. i should have just gone to frys

[shagans]

the laptop is fine im just pissed off that i now have to go spend another $50 for the USB part becuase someone told me the wrong information.

[Nokia]

Is the other laptop more expensive? Many stores may be willing to waive the restocking fee if you're exchanging for a more expensive model.

[Adamtech Emerging Expert]

Which laptop did you purchase, can you post the brand and model?

[shagans]

the HP dv4-1465dx

[shagans]

no responce to help with this situation, figures cant get any service

[Nokia]

It's been barely over a single business day. Give them time. If you need immediate support, you'll have to call 1-888-BESTBUY.