09-01-2009 02:00 PM
I chose to submit an email to customer service and received no reply. Basically I went to best buy and paid cash for a lap top I was told had what it doesn't. I told the associate I wanted the laptop to have wireless N on it and instead of checking he reassured me it did. The other computer I was looking at had it and because he suggested I got the HP dv4 saying the wireless n was included I purchased it. Then I get home to try to connect to the internet and it does NOT have wireless N and in order for me to have that I have to go back and spend another 50 dollars for the USB piece that will take up one of the only 2 USB ports. If the associate told me it has it I don't feel I should have to pay another 50 dollars for the stores mistake. I thought best buy had well trained employees but apparently I was wrong and after I just spent $875 at the store im very upset.
09-01-2009 04:53 PM