BestBuy.Com

[dangessulli]

Hello, 

I'm trying to call for that number (866-308-6166) to release my Gift Card, but I'm having some trouble.

I need to call for confirm some data because is first time that I buying a Gift Card. 

Do you can explain how I make that call from Brazil?

I try with my Exit Code + US Country Code + BestBuy Number

Like this: 0021 - 1 - 866-308-6166 

Thanks 

Dante

[Aaron-BBY Community Connector]

Hi Dante,

I’d be glad to point you in the right direction, but I’ll need some additional information in order to do so.  A few questions for you:

• Are you having difficulties redeeming your e-gift card?
• Are you trying to place an order for an e-gift card?
• Are you looking for an update on an existing order?

[dangessulli]

Hello, 

I'm having trouble trying to place an order for an e-gift card,

after making a purchase, I received the following e-mail in my inbox ...

"Thank you for purchasing a Best Buy e-gift card! For cardholder security and protection, we require additional verification of credit card information on first-time purchases. To release the order and deliver your gift, please call our e-gift card Support Line at 866-308-6166 within the next 24 hours. Our hours of operation are between 8am - 11pm EST 7 days a week. For your convenience and protection, we will return the order if we do not hear from you...."

But I can't call for this number...occurs an error, and the call not complete.

We can do this procedure by email?

[Aaron-BBY Community Connector]

Dante,

If that's the case, then I'd encourage you to contact CashStar customer support using one of the other methods listed on the following page:

https://bestbuy.cashstar.com/about/customer_support/

CashStar does not have an international support hotline at this time, nor are Best Buy support reps able to assist with e-gift card inquiries.

I hope this helps.