BestBuy.Com

[Sarah-BBY Retired: Community Connector]

Good morning enoughisenough,

Yes, I did receive your private message containing the information I requested, thanks so much! 

I am working on getting you that resolution ASAP, so hang in there, and I will be back in contact with you shortly!

Have a great day and Happy New Year!

[enoughisenough · Accepted solution]

Dear Sarah and to everyone in the community,

I would like to give a big thank you to Sarah for all her hard work and follow up on my issue.  

I am so happy to report that Sarah has gotten in contact with correct parties and via private email has assured me that my account will be credited properly.

I do understand that the holidays were overwhelming for many and I hope that that Best Buy will use this board as a tool to tweak the weak spots in customer service and improve on those.

I am happy with my purchases and am willing to give Best Buy another chance and hopefully have a better experience next time, should a problem arise.

Thank you once again, Sarah! 

Happy New Year!