BestBuy.Com

[Wilsokm1]

Placed an order for software through Best Buy PC AP on 3/2/2012.

Received a confirmation email that same day stating the following:

Thank you for purchasing through Best Buy pc app.

A record of this purchase is permanently backed up in Best Buy pc app. Log in to My Account at anytime to view your purchase history and access your downloads and keycodes.

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Details of your purchase:
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Transaction Date: 3/2/2012

Product:
Keycode:
Total Price including Tax: $127.49

As you can see there is no order number, no product information, and no Keycode, which is essential to utilizing the product that I purchased!

I made a call on the Monday March 5th, to see if someone could assist me in locating my order information. Nothing. No order information, no Keycode - YET, my account had been charged for the above amount. I got passed around from one incompetent person to the next, and finally spoke with a manager after being told that it will take between 5-10 days to hear back from someone regarding this order, and they have to "research" the issue to find out why there are no order details regarding my purchase. I explained to them that I no longer wanted this product, and I just wanted my money back, as this was a MAJOR inconvenience.

Well, it's March 20th, and I have heard NOTHING, and my money has not been refunded. I called customer service today and explained to the first person I talked to, my reason for calling. She sent me over to "someone who can help me with this" and the gentleman jumped on the phone and quickly rambled in an incomprehensible fashion (I had to ask him to repeat), that their systems are down, and I will have to call back in 2-3 hours. As if I have not been inconvenienced enough, now I'm getting the run around.

UNBELIEVABLE! I am filing a dispute with my bank today. This way I am sure to get my money back, as I NEVER received the product that I purchased nor have I been treated with the respect that I deserve. I have spent  A LOT of money at Best Buy, on various electronics in the last couple of years, and due to this, Best Buy has definitely lost me as a customer, and I will most definitely be passing the word on to friends and family.

[brianklbw]

I just purchased a computer video board from them, wow, i'm going to have the same problem

[Ryan-BBY Senior Social Media Specialist]

Hello Wilsokm1 -

Aaron from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Aaron-BBY Community Connector]

Hi Wilsokm1,

That’s no good!  I’d be upset too if I ordered a program online, but didn’t receive an order number or product details.  Your disappointment at learning a solution may not be immediately available is also understandable, especially if you spoke with multiple support reps and a supervisor.

I’d like to take this opportunity to gather some information, so please make sure to check your private messages.  You can check your PMs by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.

[Wilsokm1]

My bank will be handling this from this point on. Best Buy had ample time to investigate this situation and work with me to figure this out. I've already provided all of the requested information to a Geek Squad representative as well as a manager. If they had correctly notated the inquiry, you wouldn't have to obtain this information again, especially since this issue was supposed to be under investigation already, and I was supposed to receive word from someone within 5 - 10 days of my call, which was on March 5th. Im sorry, my patience was gone, the instant I realized that I threw money out the window on a nonexistent product. Too late...