BestBuy.Com

[Sketchkid79]

Hi there,

Longtime BB customer (RZ member, etc) and I just wanted to share my unfortunate experience at the Bellevue, WA location tonight.  Unfortunately I didn't get names, but I was told by a female manager & cashier at approx 6:15pm that my upgrade coupons (which I recieved at the Lynnwood store) were not allowed, because I had to use all four that showed on my reciept (which I had ready), and at the time they were originally traded in.  I tried explaining how that didn't make sense, and when/where I had recieved them, but they were not interested and told me to go back to Lynnwood.   (by there reasoning I should've been turned away there as well because I was using my remaining two of the four I origanlly recieved).  My hands were shaking as I tried showing my reciept and I cannot recall a more unpleasant exchange I've ever had in a retail store.

For what it's worth, I had a smooth and pleasant transaction at Lynnwood, and the cashier wasn't surprised by my treatment at the Bellevue location.

I would like to file a formal complaint, I had assumed there was an email address for that, but didn't see one on your website.  Thank-you for your time.

[Mariel-BBY Retired: Community Connector]

Hello Sketchkid79-

Melissa, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Melissa-BBY Senior Social Media Specialist]

Hello Sketchkid79,

I am glad to see that you’ve been able to take advantage of our recent Upgrade & Save promotion. This has really been a popular one from what I’ve seen. It was disappointing however to read of the troubles that you had trying to redeem some of the coupons you received at our Bellevue store.

While the promotion does limit the number of coupons provided for turning in your DVDs to five per visit, there is not a requirement that all coupons you receive need to be redeemed in a single transaction. I am sorry to see that the manager and the cashier at the Bellevue store may have handled this improperly and so unpleasantly. I’m happy that the Lynnwood store was able to assist you with redeeming the remaining coupons that you had.

I do appreciate you letting us know of this experience, and I will be sure to share this with the upper management at the Bellevue store so they can ensure their team is aware of how to handle this in the future. As far as not finding an email address on our BestBuy.com website, it is true there isn’t one posted, but if you click the Contact Us link at the bottom of the page, there is an email form that can be filled out. Of course, you are always welcome to post here as well with any future questions or concerns you may have.

Enjoy the new movies!