BestBuy.Com

[Mbrguy Emerging Expert]

Typical response time is 3-5 business days from when it I assigned. Not to bash your hopes, but she can contact HSBC for more information, but neither she not Best Buy has any control over HSBC or can make them drop any of the fees you incurred per your contract.

[Melissa-BBY Senior Social Media Specialist]

Hello lepanto,

Waking up to an $800 finance charge on their credit card account would be surprising to anyone. I am sorry to see that this had come as a surprise to you.

If you made a purchase using one of our interest free financing offers, to avoid paying the interest, you would need to ensure you were making the minimum monthly payments and paid the full balance by the end of the financing term. As the others have mentioned, this date would have been clearly marked on each of your billing statements.

If you did make other purchases during the financing period, the payments would have been applied to the account according to the credit card laws. It is my understanding that any payments made to the account would first be applied to all minimum payments due for purchases on the account. Next, it would be applied to purchases that have interest charges due. Lastly, if funds remain from the payment, they will be applied to purchases with the financing promotions, in the order they are set to expire.

Unfortunately, I wasn’t able to locate any information using the name and email address listed in your forum registration. While I can’t guarantee an outcome, I’d be happy to look into this with HSBC if you could send me a private message with the name and phone number used on the account. You can send me the message by using the link in my signature below.

Sincerely,

[etedprince]

same thing happened to us, charge of $1200 increased by $2400, extortionate, we will be taking this further

[hydrogenwv]

Good luck with that. As long as they followed the T&C of the contract you agreed to, you don't have a leg to stand on.

Your best bet is to contact HSBC. It seems that most people that have good payment records and what-not have been able to have the interest reduced by half.

Instead of raising a big stink about it and passing the blame, realize that you didn't follow the contract that you agreed to and learn a lesson from it...If you sign something, anything without reading it first, don't complain when it comes back to bite you on your bottomparts.

[cw1324]

I got hit with deferred interest for an insane reason. I attempted to pay online a month before the promotion expiration date and the site was down. I called the service center to get assistance and they said to just mail a check in since I had more than enough time before the expiration. I sent the check the next day. A month later, I see that the check was never processed. I called Best Buy and they claimed that they never received the check and charged me the deferred interest.

I am a huge gadget freak and will never buy from Best Buy again. The funny thing is that I was in the market for a brand new appliances in my kitchen, a wall mounted TV, an iPad and a Mac Book. I now buy from Amazon.

As a former loyal customer of Best Buy, I say again - DO NOT SHOP AT BEST BUY. They are going downhill.

[Mbrguy Emerging Expert]

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cw1324 wrote:

I called Best Buy and they claimed that they never received the check and charged me the deferred interest. 

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Did you call Best Buy or Capital One?  Make sure to always call Capital One since they are the ones who hold the account and it was Capital One, not Best Buy, that charged you the interest.  If you called Best Buy, then try calling Capital One.  If you did send a check, Capital One may work wiith you and reverse the charges.  

[BBBob]

It is truely amazing to me that people think not shopping at Best Buy is a solution to a Credit Card issue. It will not change a thing as far as the credit card goes and the statement or amount owed. People Best Buy is not a bank and does not issue credit cards!! If there is an issue with a credit card call the number on your statement and talk to a person who can help you. It really is that simple.