03-29-2012 06:34 PM
I purchased a dishwasher from Best Buy. The delivery had to be one day ahead of the installation. (i.e., miss two days of work instead of one.) When the day finally arrived for the install, the Installer charged us $86 "to throw the breaker" since there was not a dedicated switch that went to the dishwasher. Then, the unit would not power on. The installer said it was Dead on Arrival, call the store to get a new one.
Two days, 8 calls, 2 hours of phone time later, I am told the next available date for my replacement is more than two weeks away. Meanwhile, my old dishwasher that mostly worked is gone. The new one is sitting there.
I tried to escalate multiple times to supervisors and managers. My favorite was after being hung up on two times from prior agents, asking the Customer Service Manager to not transfer me again because I keep getting hung up on. She said she'd stay on the line until I was transfered. Yep. As soon as she hit the button the call went to a fast busy tone.
The ability for the agents to receive a call and route to the appropriate location was not good. Amazing how many people could not help. Either the ordering system was down, I was in the wrong department, etc..
So, I am dishwasher shopping again this weekend as I am not going to wait another 2-3 weeks for my replacement.
Amazing.... I had always liked Best Buy. Maybe for in store purchases, electronics, software, music, and games. For appliances? Find an appliance store.
03-30-2012 04:15 PM
04-04-2012 01:53 PM
After hearing your account of this, and that because of this you will no longer shop for appliances with us, I can honestly say I am sorry for how this was handled. It is of course true that we occasionally deliver a defective appliance to a customer, but it should have been much easier to get this remedied.
I would like to see if there is anything additional we can offer in this matter, and I am sending you a private message to discuss this. To check your messages you should log into the forum, and then click on the letter icon in upper right-hand corner of the page.
Thanks for posting,