BestBuy.Com

[jahmez13]

I recently purchased a computer from bestbuy.com.

It came on time, even earlier than expected, and everything seemed fine. Get it home and unwrapped, only to discover there is no power supply. I double check, just to be sure one is supposed to come with the computer and it is.

Naturally, I call customer service. Everything seems to be going ok. We establish that they will send me a replacement power supply. I verify the information and they put me on hold to "make some notes." At which point my call is promptly disconnected.

I call back, get back with a rep, verify my information, convince them to send me a power supply, and bam, disconnected.

I call back, get back with a rep, verify my information, convince them to send me a power supply, and bam, disconnected.

I call back, get back with a rep, verify my information, convince them to send me a power supply, and bam, disconnected.

I call back, get back with a rep... Getting old yet? To make it worse, each time I called I had to speak with a different rep, explain the situation, and argue with them that the previous rep(s) promised to send me a power supply. They can find no record of any of my calls happening, so I have to start from scratch every time. This has happened with 9 calls over 2 days. When I complained today about getting constantly disconnected, I am told you are having technical difficulties and, basically, suck it up.

At this point, I am returning my purchase and will be taking my business elsewhere. I didn't pay $1100 for a paperweight, which is what I have right now.

[Mariel-BBY Retired: Community Connector]

Hello jahmez13-

Justin, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Justin-BBY Community Connector]

Hello jahmez13, 

Welcome to the forums!

I'm dearly sorry that you are going to return your recently purchased computer because of all the phone issues that you've experienced while seeking additional assistance. I've noticed that previous representatives have documented to get you taken care of and if you're still interested, feel free to send me a private message so I can give you those details. 

Thanks for posting,