BestBuy.Com

[Linhniepoo]

I went to best buy today, and my boyfriend's car was getting an installation done. We were waiting inside the store, looking around of products... We just wanted to make sure that would it be ok if we leave the car to go somewhere. I ask so many employees if we would have to walk around the store to go back to the installation department. NO ONE HELP US!!!! Either they don't even know the installation department(but they work here?) or told us to follow them & then ditched us to go somewhere else. WHAT KIND OF CUSTOMER SERVICE IS THIS???

[Ryan-BBY Senior Social Media Specialist]

Hello Linhniepoo -

Melissa, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your patience until she is able to connect with you.

[Melissa-BBY Senior Social Media Specialist]

Hello Linhniepoo,

Wow, I am amazed how difficult it was for you to get an answer regarding the mobile installation to what should have been such a simple answer. I am very sorry to see that you had such a disappointing experience just trying to find out how to get to the installation department.

I don’t know why the store representatives could not give you a straight answer regarding if there was another way to access the mobile install bay other than going all the way around the store. It especially concerns me if one of our employees had offered to show you how to get there, only to abandon you part way, as this should not be happening.

I would like to ensure the management of the store is aware of your feedback and experience so they can address this accordingly with their team. If you could please let me know what store you had visited, it would be appreciated so I can locate the appropriate management. If you prefer you can send me a private message using the link in my signature below with this information or any additional questions or concerns you may have regarding this.

Sincerely,


[Linhniepoo]

My boyfriend and I was at the best buy on East 71st Street of Tulsa, OK.