03-10-2012 11:35 AM
03-11-2012 01:36 AM
I ordered a Otterbox Commuter Series case for my iPhone earlier this week and it was shipped to me on Thursday. The UPS tracking said it was delivered and left at my door. When I got home it was gone. I thought maybe a neighbor took it inside to secure it until I got home so I waited to do this. This morning I went outside to find the shipping box empty and in the yard. The Otterbox packaging was in the dumpster obviously empty as well. Im wondering if there is anyway to fix this. I have never had a problem like this before and I order from bestbuy.com almost weekly. Can someone please help me? I want to also add signature on delivery so this won't happen again.
Please help me as I'm a little confused. You checked during the day that the package had been delivered from someplace other than your home right? The reason you didn't see the empty box in your yar was because when you got home it was dark right? What made you think to check the dumpster if in your words this never happened before? What crook would take the time to open your package, leave the box in your yard then open the Otterbox package, take the item, then leave the packaging in the dumpster? This makes no since to me at all.
03-11-2012 10:31 AM
03-11-2012 12:47 PM
While I am not a big fan of Best Buy, in this case it was just some scumbag who happened to see the delivery and helped himself. I once lived in an area that had many mail thefts. I chose to get my packages delivered to my workplace. I do believe in this case filing a claim with the shipper would be your best bet but make sure BBY knows what happened also. A BBY moderator may take from 3-5 business days to get back with you on this forum. I would try and call BBY also (1-888-Best Buy). After posting I "rethunk" myself and realized you might think I was implying that you were trying to scam BBY and I am sorry if you felt that way as it was not my intention. Good Luck!!!!
03-11-2012 12:57 PM
03-12-2012 07:02 AM