03-15-2012 04:11 PM
On march 1 I order a 25$ best buy gift card. The gift card I order was Best Buy GC - $25 Gift Card SKU: 1217788
It is now march 15 and I have yet to receive my order and want to know where is my order and why is it taking so long.
The estimated arrival date which you gave in the email when you said we have receive your order has past.
I have order other gift card in the past and not had this issue. Will I ever get my order
Solved! Go to Solution.
03-16-2012 02:44 PM
I'm sure you're anxious to receive your $25 gift card and I apologize that it's taking so long. You should be receiving an e-mail notification for status updates on your order, but I'd also be happy to look more into this and see what I can find out. I'm sending you a private message for more details that you can check by logging into your account and selecting the envelope icon in the corner.
Thanks for posting,
03-21-2012 10:20 AM
I'm sorry for the length of time it's taking for you to get this elusive $25 gift card. I just spoke with Cynthia from our Dotcom Support Team about your order, and we have just re-shipped your $25 gift card. Cynthia stated that you should receive it within 5-7 business days. If for some reason you don't after that time, let us know.