BestBuy.Com

[kayvong8]

I bought an itunes digital download gift card, two days ago. Nothing has happened, I have spoke to a dozen+ people, multiple departments, no one knows anything. They refuse to refund me. I am freaking out in frustration. I have tried everything and begged and pleaded. No help. I have called subscription services too, no help.

"I have created a huge sign with my wife... HUGE and I am going to stand outside of best buy tomorrow (WorstBuy took my money, sold me nothing.)  and "Worst Buy took my hard earned money."

UPDATE:

its now been additional hour and 7 reps.

[Ryan-BBY Senior Social Media Specialist]

Hello kayvong8 -

Sean from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[kayvong8]

Ryan, I have become so angry and frustrated, I wouldn't buy a mirical pill to make my mom live forever from bb.com

3.5 days 9 hours on phone 18 phone reps.

I want my money back and a free itunes gift card. Otherwise I'm making a sign and standing outside BB stating "WorstBuy.com are crooks" & "took my money gave me nothing"

I am the calm quiet guy. I love gadgets and I spend a LOT of money with you. I am a premier silver and credit card member (avg $5,000 a year). But this has frazzled, aggrivated, frustrated and antagonized me so much, I'm closing the CC and going to shop on amazon.

[Sean-BBY Senior Social Media Specialist]

Hi kayvong8,

I appreciate you taking some time to contact us about your iTunes digital code that you had not received.  I cannot begin to imagine the frustration you have been through when you had called in and spent so much time on the phone, only to get no resolution.  I know that I wouldn't want to spend over six hours on the phone either.

We are aware there was an issue with some customers being unable to receive the iTunes codes in their email.  It appears that there may be some communication issue between our emails we send and how they are received.  I did submit the email through again and you should see it in about 15-45 minutes.  If you don’t, please let me know by sending me a private message via the link in my signature.  Unfortunately we are unable to refund the purchase, however I will be sure that your disappointment is being logged here in our corporate offices.

I am sorry for this inconvenience and if you have any other questions, please let me know.

Thanks,

[kayvong8]

This is how my Gift card appeared. i ordered 2, the first one came in properly and showed "$15" as the value. This one however shows no dollar value and noes not work when I put it in.

	View: Web | Mobile | Español Redeem your $  Thank you for your recent iTunes Code purchase at Best Buy®. Please follow the instructions below to redeem your code.  To redeem on your Mac or PC: Open iTunes and select the iTunes Store. Select Redeem. Enter the code number shown below. Download your content. Enjoy. To redeem on your iPhone, iPod touch, or iPad: Tap iTunes. Tap Music and scroll to bottom. Tap Redeem. Enter the code number shown below. Download your content. Enjoy. Your $: XXXXXXXXXXXXXXXX ( x'ed this out so no one can copy it)
	Valid only on iTunes Store for U.S. Requires iTunes account and prior acceptance of license and usage terms. To open an account you must be 13+ and in the U.S. Compatible software, hardware, and internet access required. Not redeemable for cash, no refunds or exchanges (except as required by law). Card may not be used to purchase any other merchandise, allowances, or iTunes gifting. Data collection and use subject to Apple Customer Privacy Policy, seewww.apple.com/privacy , unless stated otherwise. Risk of loss and title for card passes to purchaser on transfer. Cards are issued and managed by Apple Value Services, LLC ("Issuer"). Nether Apple nor Issuer is responsible for any loss or damage resulting from lost or stolen cards or use without permission. Apple and its licensees, affiliates, and licensors make no warranties, express or implied, with respect to card or the iTunes Store and disclaim any warranty to the fullest extent available. These limitations may not apply to you. Void where prohibited. Not for resale. Subject to full terms and conditions, see www.apple.com/legal/itunes/us/gifts.html. Content and pricing subject to availability at the time of actual download. Content purchased from the iTunes Store is for personal lawful use only. Don't seal music. © 2011 Apple Inc. All rights reserved.  This communication is a one-time e-mail we are sending at your request. If you have opted out of e-mail marketing communications from Best Buy, we will continue to honor your opt-out request.  BEST BUY, the BEST BUY logo, the tag design, BESTBUY.COM, GEEK SQUAD, REWARD ZONE, BEST BUY FOR BUSINESS, BEST BUY MOBILE and the BEST BUY MOBILE logo are trademarks of BBY Solutions, Inc. MAGNOLIA HOME THEATER is a trademark of Magnolia Hi-Fi, Inc. All other trademarks or trade names are properties of their respective owners. © 2012 BBY Solutions, Inc. All Rights Reserved.