BestBuy.Com

[hockeycanuckjc Trusted Contributor]

Im petitioning for Best Buy to add a disclaimer or something other about writing a review that if they have a hardware fault , to try and resolve it with the manufacturer before posting a review. I do believe out of several thousand of a certain item theres a few bad eggs out there and it shouldnt be reflecting another purchasers opinion.

The other thing I noticed is the people who are not computer savvy. They write a review and say they hate it because they cant get it to work. Why not bring it to a professional then and have them get it to work? 

Sorry for the rant.

[MobileExpert]

As a customer, I'd want to know if there are a higher-than-normal number of faults with a product. While it can just be exchanged, it is still time wasted.

We want to hear from all of our customers, regardless of technical expertise. There are lots of customers out there who aren't tech savvy. If something didn't work for them, the other non-tech savvy customers would probably want to know.

[GeraldRose]

Also if there is a ongoing issue with a particular product you will be informed before you buy, instead of finding out after the fact.

Especially on things with batteries this info could be invaluable.

[hootnholla]

What about a setup like Yahoo Answers....they have it down.  You gain credit everytime your answer or in our case, review was helpful. Just my 2 cents .

[GeraldRose]

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hootnholla wrote:
What about a setup like Yahoo Answers....they have it down.  You gain credit everytime your answer or in our case, review was helpful. Just my 2 cents .

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While I think that is an interesting suggestion, I still think you fall into some people who will swear by the product and others who will swear it off forever. I think the question they have "was this review helpful" kind of works in a similar way.

Also, on Yahoo Answers you receive points no matter what you answer, obviously you get more if it is an accepted answer but it could potentially lead to more inaccuraccies.

[JJW0782]

I second this. I hate reading bad reviews just because the item came DOA. If the person had a good understanding of technology they wouldn't give bad reviews for DOA. They are a dime a dozen and most the time the consumer is at fault. Now I understand some things are valid like receiving a wrong item but DOA's half the time are user error. I order stuff online all the time and the only DOA stuff I have gotten was from used stuff. New stuff works all the time for me.