I recently bought a NEW sony camcorder online and I made it store pick up. I picked it up in Fairlakes, VA best buy. The guy at the the customer service desk (where you pick up the online orders) stated that all camcorder boxes in that store come opened with no seal. I've purchased a NEW camera before and I'm pretty sure that all boxes should be sealed regardless if you bought it online, they're brand new products, why would they already be opened? What if it was a gift?
So now I got charged on my hsbc best buy credit card with no camcorder. I returned the camcorder within 5 minutes of picking it up, because when I opened the plastic that the battery is wrapped in, it looked like it was already opened. And the camcorder looked like it was opened as well. Should I send a letter to the management about this? Or ask Sony if they have a new policy about their NEW camcorders having to be opened before selling it to the consumer?
I find it kind of odd and disgraceful the fact that best buy had the audacity to even give me a $1200 camcorder that looked like it was used and a part of their "open box" cage. I highly doubt the boxes need to be opened for any reason at all, its not like they all need an inspection.. its supposed to be BRAND NEW IN BOX. That's how we should assume how brand new things come right? I know I would never buy anything that was already opened and looked like it was used, unless I purposely bought it used in the first place.
I'm very dissapointed in best buy and may not be shopping there again after this experience. I'll be cancelling my best buy credit card as well.