Add Product

Search Results:

Reply
New Member
yoda1138777
Posts: 6
Registered: 04-14-2010

Shipping

Best Buy needs to use FedEx and USPS directly and only. The third party UPS, UPS Mail Innovations, MailExpress suck and the shipping times are unacceptable. If Best Buy continues shipping like this they will fail just like C1rcu1t C1ty and I will take my business to Amaz0n or anyone else

Please use plain text.
Frequent Contributor
JoshSB
Posts: 599
Registered: 03-18-2010

Re: Shipping

What seems to be your problem?

 

I havent noticed any delay or issues with shipping via UPS...

-----------------------------------------------------------------

~ J

Former Geek Squad Counter Intelligence Agent.

Anything posted by me is helpful information (and my own personal opinion) and is not the opinion or view of Best Buy or Geek Squad.
Please use plain text.
New Member
yoda1138777
Posts: 6
Registered: 04-14-2010

Re: Shipping

 

From Mail Express

 

 

Tracking Number:

02849********3837966
USPS Delivery Confirm:9102849798814043837966
Date & Time Activity Location
04/10/2010 01:08 AMReceived from ShipperMAILEXPRESS - HEBRON, KY
04/10/2010 09:50 PMEnroute to Destination Processing CenterMAILEXPRESS - HEBRON, KY
04/14/2010 01:10 AMArrived at Destination Process CenterMAILEXPRESS - PHOENIX, AZ
04/14/2010 04:21 AMAccepted by USPSPHOENIX STC 850

 

 

From USPS

 

 

Label/Receipt Number: 9102 **** **** 4043 8379 66
Class: Package Services
Service(s): Delivery Confirmation™
Status: Electronic Shipping Info Received

The U.S. Postal Service was electronically notified by the shipper on April 14, 2010 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again later.

 

 

Why would you use to different shipping companies? This is what causes delays and lost packages. Bottom line my package has not been recieved or recieved on time. UNACCEPTABLE

Please use plain text.
New Member
yoda1138777
Posts: 6
Registered: 04-14-2010

Re: Shipping

Package was to be delivered on the 13th

Please use plain text.
Community Veteran
Posts: 13,698
Registered: 04-13-2009

Re: Shipping

How far is it traveling, and did you purchase expedited shipping? Cross-country shipments can often take 5-7 business days. I have had some take as long as 14. I've had worse experiences with FedEx than UPS or USPS. When I ship things, I always use USPS, just because of the cost of using UPS.

Please use plain text.
New Member
yoda1138777
Posts: 6
Registered: 04-14-2010

Re: Shipping

Arizona, whats worse is that my friend went to pick it up in store right away. This was a pre-order and by the time it shipped I couldnt change the pick up option. Not to mention have you had the in store pick up experience? its just as frustrating.

Please use plain text.
Frequent Contributor
JoshSB
Posts: 599
Registered: 03-18-2010

Re: Shipping

Depending on what the product was, it may have had to be delivered to the UPS store via warehouse truck.

 

~ Joshua

-----------------------------------------------------------------

~ J

Former Geek Squad Counter Intelligence Agent.

Anything posted by me is helpful information (and my own personal opinion) and is not the opinion or view of Best Buy or Geek Squad.
Please use plain text.
New Member
LogisticsGuy
Posts: 2
Registered: 04-15-2010

Re: Shipping

You may not realize that there are really 4 different kinds of shippers that e-commerce retailers may offer to their customers:

1) "Integrated" shippers:  FedEx, UPS, (DHL, though not in the US anymore)

2) "Mail": USPS

3) "Hybrid": UPS Mail Innovations, MailExpress (you mention both, but they are actually competing services)

4) "Common Ground Carrier"

 

An integrated shipper has its own ground fleet that does a combination of picking up and dropping off individually-identified packages on a route, going to a hub to exchange the things it has picked up for the things that need to be dropped off a certain number of times a day.  They have a separate air/ground linehaul fleet to transport things between hubs, using the air fleet exclusively for next-day services, and using linehaul for heavy/cheaper 3-5 day services. 

 

The US mail is a bit more complicated - as it runs a 3-tier system that handles a 'flow' which doesn't actually keep track of individual packages, unless they are on an overnight or registered service - so you have no real idea where it is within the 3 tiers of sortation/forwarding until it arrives, and if it somehow gets lost or stolen by Cliff Claven somewhere along the way, you will never know. 

 

A hybrid carrier is lower cost than the integrated shipper, by taking advantage of the best part of the USPS - the fact that they have a vehicle coming to your house every day anyway.  They pick up large volumes of shipments from the retailer,  take it to a regional hub, and give each a unique ID, validate its addressing, weigh it, etc., just as Fed-Ex or UPS would.  They then sort it and figure out what destination hub it should go to, and put it in with all the other packages going to that hub from the originating hub, again just like an integrated carrier.  They then put those containers on either a commercial airline cargo service or a third-party trucking service, which they have an agreed service level from one hub to the next.  They ensure it arrives at the hub on time, since they are able to see both the pickup and the delivery.  They then re-sort it into which post office route each package delivery address is on, and deliver these bundles to the local USPS office, where the existing postal route driver picks it up along with all the other deliveries for his route.  You get the same traceability as an integrated carrier for less than half the cost (because the delivery fleet is most of UPS/FedEx costs). 

 

A common ground carrier is usually a trucking company that is arranged by the seller to take something point-to-point.  You usually have no way to keep track of it other than through the seller, because they are the one with the contract with the carrier.  This is usually really expensive, but your only choice for really big, really heavy, or hazardous material shipments. 

 

4 days is not unusual for any ground service from KY to AZ.  If you wanted it next day, either pick it up in-store or specify overnight air service from FedEx or UPS (and you will pay alot for it).  If you want it in 3-4 days for alot less of a delivery charge, use UPS Mail Innovations,  or MailExpress (though if it is heavier than 5lb, the USPS can't carry it on their delivery route, and you will have to pay for UPS Ground or FedEx Ground). 

 

If you bought something with 'free shipping' - you are of course going to be at the mercy of the retailer to decide how to get it to you for the lowest cost to them

 

Shipping is one thing where you tend to get what you pay for. 

Please use plain text.
New Member
yoda1138777
Posts: 6
Registered: 04-14-2010

Re: Shipping

Any company that wants to charge tax and inflated shipping fees that are an unacceptable percentage of the item will no longer have my business. When people keep accepting these practices this is what we get substandard practices.

Please use plain text.
Community Veteran
Posts: 13,698
Registered: 04-13-2009

Re: Shipping

Tax? Tax is legally required...

Please use plain text.