BestBuy.Com

[MichelleMyBelle]

I ordered a Sigma 17-70mm f/2.8-4.5 DC Macro OS Lens on 8/21 and the status says 1 item(s) - order at warehouse in process of shipping. The product page states that processing takes 2-5 business days, and it's now the 6th business day. I also paid for expedited shipping.

If the lens is in the warehouse, why is it taking so long to process? And in the event that the lens is not in the warehouse and being shipped from manufacturer, this information should have been posted on the product page. That definitely would have swayed me into not purchasing the lens.

I guess I am just a little frustrated. I have never had any problems when purchasing from Best Buy, but am starting to rethink my decision. I wanted this lens for this weekend, and have had to change plans around for next weekend in the hopes that it will finally ship and arrive by then.

I would truly appreciate any help, advice, and insight on this issue.

Thanks in advance!

[Blake-BBY Community Connector]

Hello MichelleMyBelle,

Thank you for bringing your issue with your camera lens order to our attention.   I understand how it would be frustrating to think that you will be receiving your camera lens only to find out that it may have been delayed.  I apologize for any inconvenience this may have caused you.

I was able to locate your order number from the email address that you provided on the forums.  I will be contacting our order support team to find the current status of your order.  

I will be sending you a private message when I have more information about the order status.  Make sure you’re logged in and click on the envelope icon on the upper right hand corner of the page to check your private messages.      

[MichelleMyBelle]

Thank you for your reply. I look forward to receiving your PM.

The product page stated shipping in 2-5 days. I could even understand 7-10... but a delay of 1-2 months or possibly longer is unacceptable.

I talked to a customer service representative earlier today, and found out that Best Buy does not even have the lens in stock. They've outsourced my order to a fulfillment company. I ordered my lens from Best Buy, not the outsourcing company. If I had wanted the lens delivered from another company, then I would have ordered from them. It's just all very frustrating.

I need the lens by Friday, my plans cannot be changed. If this is not possible, then I would like my order canceled, so I may go elsewhere.

Thank you for your time and understanding.

[Blake-BBY Community Connector]

Hello MichelleMyBelle,

I wish I had better news for you, but I was informed by our order support team this morning that your order has been cancelled due to availability issues.  I apologize for any inconvenience this may have caused you, as well as for any confusion that may have occurred regarding how your order would have been fulfilled.  If you have any questions or are still in need of assistance, please do not hesitate to let me know.

[MichelleMyBelle]

Thank you, I truly appreciate your help in this situation.

I received the email this morning that my order had been canceled. I was able to purchase the lens from another camera store today, and it will be arriving by UPS on Friday. So, while I wish things had gone better with BB, I am happy with the outcome of the situation.