BestBuy.Com

[thiago]

   Hi, my name is thiago. I'm from Brazil.

   My sister traveled to her friend's house in miami and i bought some ps2 games, but one of them is unavailable right now.

   Bestbuy send an email and there's a wait about 7-30 days to this game become available.

   I'm not interested in that game anymore.

   Because of only one item my entire order will be late? I ask for home delivery.

   I bought almost 20 games, all them will be late or only that one backordered?

   Please, I can't wait 30 days to have an answer from Bestbuy! If I could imagine these are the Bestbuy's politics I'd never bought products online.

   May you send me an email? I need some assistence. My email is {removed per forum guidelines}

   My order number is {Removed per Forum Guidelines}

   Thank you.

[Ryan-BBY Senior Social Media Specialist]

Hello thiago -

Aaron from our Social Media team, will be reaching out to you regarding your order. Thank you for your continued patience!

[Aaron-BBY Community Connector]

Hi Thiago,

I’ve had the chance to review your account and it’s my understanding that the majority of your order was shipped earlier today.  The remaining item, the game that is currently on backorder, has been acknowledged by our fulfillment warehouse and is expected to ship in the next few business days.  If you haven’t already done so, I’d encourage you to check both your inbox and junk e-mail folders for a confirmation message and tracking numbers.

Let me know if you have any other questions!  You can send me a private message by signing into the forum and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.