12-06-2011 06:25 PM
I ordered this laptop on 11/27: Asus-Laptop / Intel® Core™ i3 Processor / 15.6" Display / 4GB Memory-Textured Black Suit-X54L-BBK2 SKU: 3677442
I got an email yesterday stating that it was almost ready for pick-up.
Today I received an email stating that my ship to store item was delayed... no info on a possible new pick up date.
At around 11 am this morning, I sent an email to customer service via the link on the main bestbuy website.
Got the automated email stating that if I wanted to cancel my number, I should call 1-888-BEST-BUY. I did not call because I would rather not have to cancel my order. Also, I work in customer service at another big retail store, and I spend enough time on hold with or for people at work that I would rather not have to do so on my day off.
It is now 6:20pm and I have not heard anything else.
I would REALLY like my laptop soon, or at least have some idea of when I might get it. I almost cancelled and ordered from newegg (their turn around time is fabulous!), but I would rather not have my credit card funds lost in limbo forever after I cancel (as seems to be happening to other BB customers).
12-11-2011 11:29 AM
12-11-2011 05:22 PM
I’ve had the chance to review your account and it’s my understanding you were able to pick up your laptop last week. If you’re still in need of assistance though, please feel free to send me a private message. You can do so by signing into the forum and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.