BestBuy.Com

[MattD]

I placed an order online for 2 items. Both item said instock at my local Best Buy.

So I order to go pick them up. Get the email saying my items are ready to be picked up. Great right? I leave my house and head over to the store. Drive to the Best Buy. As I pull in a look at my phone missed call and voicemail. Apperently 1 of the items was not in stock at all.

So I got to waste my time driving all the way there for nothing. If I needed the item Thursday I would have had it shipped. Not chosen the option to pick it up today in store.

So I left and got my 2 itemes elsewhere.

BestBuy.com and Best Buy store 468 have horrible customer service. I have had numerous problems at that particular store. This is the second problem I have had with BestBuy.com.

I think I will buy all my electronics and video games elsewhere as well from now on.

Matt

[Jon-CR]

Good afternoon MattD,

It is unfortunate to hear that you had an unpleasant interaction using in-store pick up.  Best Buy® strives to give the most accurate information available to our customers, to provide you with the best experience possible.

As a former retail associate, I do know that sometimes there can be human error when a BestBuy.com order is received in our warehouse computer.  Something as simple as clicking the wrong button can unfortunately generate a false in-stock email.  By your post, it does appear like the store tried to contact you once they realized their mistake, however I can see how inconvenient that would be for you and for that I truly apologize.  

This is not how I would like have your relationship ended with Best Buy® so, I would like to discuss your interaction further.   I will be sending you a private message to continue the conversation. You can check your private messages by first logging into then forum and then clicking on the envelope in the upper right hand corner of the screen.

Sincerely,