BestBuy.Com

[Cerridanae]

When I placed my order Thanksgiving day morning, it had the correct shipping address, i.e., the current billing address.  Today when I went to check on my order for a tracking number, I see that it's being shipped to an old address I haven't lived at for two years!

The order is already in transit in IL, what do I do now?  UPS says they can't do anything until they attempt delivery.

[Tears33]

this is the second thread I have seen with something like this happening, I hope it is not going to be a huge issue effecting alot of people, but I am very sorry that it has happened to you. Maybe you can contact the shipper and get it straightened out that way. Not sure if they can do anything but it is a thought. I hope you get it straightened out and get your order

[amydacey]

They shipped mine to the wrong address. (Pennsylvania) I have never lived there, and my address was correct in the email. Either that or they sent me the wrong tracking number? Who knows?

[Cerridanae]

Talked to UPS, there's nothing they can do, the shipper needs to request a Delivery Intercept.  Called Best Buy twice this morning only to get hung up on or disconnected the first two times, the third they insist there's nothing they can do either, which I know is garbage.  They *can* do something, they just *won't* do something.

I will not be paying for a monitor that gets delivered to a apartment I haven't lived in for two years, and UPS already said if the people at the old place accept the delivery there's nothing they can do and they can't force them to give the package back. (Which is also garbage, since obviously the signatures wouldn't match, but that's something I'll be taking up the chain with UPS.).

If I cannot get this issue addressed, I'll be contacting my credit card company to charge back the monitor.  Sitting outside my old apartment for an entire day hoping to catch the UPS guy and try and intercept it myself, is not what I consider a proper problem resolution.  

I cannot believe a company I spend quite a bit of money with cannot come up with a solution to help me with a problem I did not create.  I guess I'll be spending the evening posting about my experience on Facebook, Twitter, several of the large message board communities I'm a part of, the Consumerist, and whoever the heck else I can complain loudly and publically to about what terrible customer service.  Anyone have the CEO's email address?

[Cerridanae]

Well, I've both tweeted and emailed the CEO, let's see what that does.

[Ryan-BBY Senior Social Media Specialist]

Hey Cerridanae,

It looks like Jill on our Executive Resolution Team has your e-mail.  Please give her some time to research your issue and she will be responding back to you.

[Tears33]

everything I have gotten has never required a signature and I have never been given the option on most sites to even request one in shipping... how do you get them to do that because most times they just leave it on the door step,...sorry a little off topic probably.... i hope you issue gets resolved and I hope that if it does go to those people they are honest and do not accept the package...