BestBuy.Com

[codybatman25]

Hi, I was going to use a best buy gift card to order something online, but when I went to get the card number and pin, the tops of a lot of the numbers were taken off. The pin number is still completely readable, but the card number is not. Can I do anything about this online, or would I need to take it into a store?

[CrystalWoW Community Veteran]

I would say the easiest thing is just to go to the store and make the purchase that way if possible so they can just swipe it and then input the pin. There are workarounds but that is the simplest.

[Ryan-BBY Senior Social Media Specialist]

Hello codybatman25 -

Blake from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Blake-BBY Community Connector]

Hello codybatman25,

Welcome to the forums!

Thank you for your interest in making a purchase with us!  

I'm sorry to hear that you're having gift card issues.  Are the numbers legible or are they scratched off?  You can bring it to the store, but they'll need to be able to read the pin to use the card.  I can cancel your current gift card and reissue another if the store doesn't accept it.  Let me know and I'll send you private message to get your information.

 I look forward to hearing from you and bringing a resolution to your situation.