03-30-2012 06:39 PM
Hi, I was going to use a best buy gift card to order something online, but when I went to get the card number and pin, the tops of a lot of the numbers were taken off. The pin number is still completely readable, but the card number is not. Can I do anything about this online, or would I need to take it into a store?
03-31-2012 04:14 AM
04-02-2012 01:47 PM
04-04-2012 10:26 AM - edited 04-04-2012 10:29 AM
Welcome to the forums!
Thank you for your interest in making a purchase with us!
I'm sorry to hear that you're having gift card issues. Are the numbers legible or are they scratched off? You can bring it to the store, but they'll need to be able to read the pin to use the card. I can cancel your current gift card and reissue another if the store doesn't accept it. Let me know and I'll send you private message to get your information.
I look forward to hearing from you and bringing a resolution to your situation.