BestBuy.Com

[SELSEY]

I ordered a dishwasher, paid and received a delivery date.  My son-in-law took the day off to be there for the delivery.  No one called to tell us the time and no one showed up with the dishwasher.  I called "Customer Care" (what a joke) and spent over 40 minutes on the phone, most of it on hold.  No one person I spoke with could tell me anything other than "Best Buy is experiencing a lot of problems".  My information was taken and I was told that a supervisor and the delivery company would both call me back within 1 to 2 hours.  That was around noon on 12/2.  I have not heard a word from ANYONE.  I left an email on Friday, no response.  When I check on the order status, it tells me that "Status not available".  

What has happened to the company that used to provide great products and great service???  Is this company in danger of closing forever due to poor customer service?

[SELSEY]

I just went to bestbuy.com and found that they are still selling the same dishwasher that I purchased.  It is available for delivery next weekend. So you would expect that it isn't out of stock,

[SELSEY]

How long should I expect to wait to get some kind of resolution!?!?!?!?  Can't any of the Best Buy people chime in here and help me???????????

[yamabushi]

Same thing happened to my family.  Scheduled delivery was a no show.  My order then got cancelled later the same day.  Ordered it two weeks prior and item was in stock at local stores until recently.  Seems like getting an order confirmed doesn't mean anything.  Perhaps Best Buy accepts orders they can't fill just to hang on to our money for weeks or longer.

[Ryan-BBY Senior Social Media Specialist]

Hello SELSEY -

Justin, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your patience until he is able to connect with you.

[Justin-BBY Community Connector]

Hello SELSEY-

I sincerely apologize for the troubles you've already encountered through this dishwasher purchase experience.  Purchasing anything, regardless how large or small, is supposed to be a joyous time and it's disappointing to read about your situation.  I would be glad to take the opportunity to help out. 

I cannot explain why you're having issues obtaining your dishwasher and it's understandable that you're reaching out for additional guidance.  I know I would be taking the same steps you are in seeking a resolution.  After researching, I have some information from you that I'd like to follow up with you on.  I'm sending you a private message to share those details and you can view your private messages by clicking on the envelope icon while you're logged into the forums. 

Additionally, if you have any other comments or concerns you'd like addressed; feel free to reply to this topic, or send me a private message by clicking on the button within my signature bar.

Thank you for sharing your experience with us here on the forums!

Regards,

[hula]

justin maybe you could help me i ordered a tv on december 9th for delivery best buy put a hold on my cash and guess what? no tv no delivery call no money! great customer service

[shireeblake]

 Could someone PLEASE help me with the problem?  I've called BB 3x's so far and I keep getting the same answer.  I've been waiting for a delivery that was ordered 1/21, and had it express shipped.  The expected delivery date was for 1/24 - 1/25.  I still haven't recieved any emails stating that it's been shipped out.  I do have a case number for this issue.

Thank you

[art3]

i agree with you. see my "bait and switch" topic. they sold me two TVs they do not have.